Change Manager
6 days ago
This is a great role for a Change Manager working for a high profile company where the key objective is to design and deliver a customer experience/cultural programme that will improve all interactions both oral and written between front-line agents in India an UK Customers
The role will work closely with stakeholders from across the business, including Engagement and People Capability, Learning & Development, Offshore Outsource Partners, Quality and Compliance Teams.
You will also be managing Third party contractors, outsource partners and UK stakeholders to create and deliver a training plan across c4,000 colleagues to completely transform how they interact with the customer.
What experience is needed:
- Experience of delivering change initiatives specific to training, quality and communications
- Strong stakeholder management skills with the ability to collaborate with multiple stakeholders including contact centre partners overseas
- Ideally strong experience in contact centre operations across both webchat and voice
- Any telecoms experience would also be a bonus
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Change Analyst
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Database Administrator
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Business Analyst
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PA/Assistant Office Manager
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Senior Project Manager
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Senior Project Manager
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Programme Manager
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Portfolio Manager
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Client Solutions Team Manager
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Senior Business Analyst
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Project Manager
3 weeks ago
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Systems Engineering Manager
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Commercial Finance Manager
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Senior Bid Manager
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Quality Assurance Manager
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Senior Land Manager
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Information Technology Asset Management
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Compliance and Governance Manager
2 months ago
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