Operational Learning and Development Manager

1 month ago

Edinburgh Scotland, Scotland, United Kingdom DiverseJobsMatter Full time

Job Description


About The Role


We are currently recruiting for an Operational Learning and Development Manager to join our team in Edinburgh on a full-time, permanent basis. You’ll have the exciting opportunity to join our operational learning and development team within our organisation supporting Customer Service teams. This role will be leading and inspiring our team in Edinburgh currently consisting of Quality Analysts, Team Coaches, Trainers and working with the other Learning & Development teams. This is an exciting time to join our organisation as we continue to grow our scheme and enhance the offering from our newest site in Edinburgh.


You will support our people to deliver the very best customer service in the most efficient way. This will be through interaction assessments, Coaching Sessions, Training sessions and other Learning and Development activities.


You will be responsible for the day-to-day operation of the Edinburgh L&D team, having line management and performance responsibility. You will be solely responsible for coaching delivery. Working alongside the Quality Coaching Team Manager and Training Development Manager through a matrix management approach to training delivery and quality assurance.


You will help lead the team to deliver a service that underpins the company values, protects the customer conversation and supports the achievement of the corporate business objectives.


About You


We are embarking on an exciting journey where we are evolving the service we offer internally and are looking for a visionary leader who is able to listen, challenge, influence and demonstrate a solid understanding of how we make a real difference within our organisation and the impact this has externally to our Customers, Dealers and Scheme Partners.


Minimum criteria:


  • You will be experienced in developing others, leading and motivating teams and delivering industry leading customer experience, ideally in a Contact Centre environment. You are resilient, adaptable, approachable and able to work under pressure in a dynamic and fast paced environment and support your team to do the same
  • You will be experienced in all aspects of the Learning Cycle and consider yourself to be an expert in either Coaching or Quality assurance.
  • You will excel at relationships. Engaging and influencing your team, clients and stakeholders ensuring that all are delighted with the support they receive and the impact you and your team are having
  • You can identify trends, analyse these and communicate findings in a way that delivers effective change and encourages different ways of thinking. You will be confident in the use of Microsoft Office programmes including Outlook, Excel and other business tools
  • You will be driven by results and have a solutions focused ways to make improvements. You will be self-organised, structured and methodical in your approach to information management with a strong attention to detail

  • Learning & Development Business Partner

    1 month ago

    Glasgow, Scotland, Scotland, United Kingdom Bruin Full time

    Learning & Development Business PartnerAbout Our Client:Our client is a people-centric organisation dedicated to fostering better futures for their employees, clients, communities, and the environment. They excel in solving complex challenges with teams that are diverse in skills, approaches, and backgrounds. The organisation values a collaborative,...

  • Operations Project Manager

    3 months ago

    Edinburgh, Scotland, Scotland, United Kingdom Alexander Steele Recruitment Full time

    Operations Project ManagerAlexander Steele are delighted to announce that we have partnered with a successful and market-leading FMCG brand to find an Operations Project Manager. Due to some growth in the business, the Operations Director is looking for someone to come work alongside them.The purpose of the role is to implement and execute the strategic...

  • Operation Project Manager

    2 weeks ago

    Edinburgh, Scotland, Scotland, United Kingdom Alexander Steele Recruitment Full time

    Operations Project ManagerAlexander Steele are delighted to announce that we have partnered with a successful and market-leading FMCG brand to find an Operations Project Manager. Due to some growth in the business, the Operations Director is looking for someone to come work alongside them.The purpose of the role is to implement and execute the strategic...

  • People and Learning Manager

    1 month ago

    Glasgow, Scotland, Scotland, United Kingdom Iconic Resourcing Part time

    Iconic Resourcing is thrilled to support Scottish Sports Futures (SSF) in their search for a talented People and Learning Manager. This key role will help drive SSF’s mission of using sport to transform young lives by ensuring a skilled and effective workforce.About SSF:Scottish Sports Futures (SSF) empowers young people through sport, aiming to enhance...

  • Senior Operational Resilience Manager

    1 month ago

    Edinburgh, Scotland, Scotland, United Kingdom Adam Appointments Limited Full time

    Full-time – hybrid with 2 days a week in the officeWe are looking for an Operational Resilience Senior Manager to join one of our well known banking clients to help lead resilience capability, drive the bank-wide resilience programme, work with and influence all areas of this high profile Bank and it's outsourced partners in line with industry good...

  • Senior Project Development Manager

    1 day ago

    Edinburgh, Scotland, Scotland, United Kingdom Petroplan Full time

    Job Specification: Senior Project Development Manager (UK)Location: UKAbout the Company:Petroplan is pleased to support our client, a fast-growing renewable energy company, in their search for a Senior Project Development Manager in the UK. Our client is dedicated to developing large-scale solar PV, onshore wind, BESS (Battery Energy Storage Systems), and...

  • Learning and Development Business Partner

    2 months ago

    Glasgow, Scotland, Scotland, United Kingdom Iconic Resourcing Full time

    Learning and Development Business Partner Glasgow (hybrid working) Permanent and Full timeUp to £45,000 (DOE) Iconic Resourcing HR are delighted to be partnering with a financial services organisation in Glasgow as they seek a Learning and Development Business Partner to join their team. You will work from their Glasgow office in the city centre on a hybrid...

  • Learning and Development Business Partner

    3 weeks ago

    Glasgow, Scotland, Scotland, United Kingdom Iconic Resourcing Full time

    Learning and Development Business PartnerGlasgow (hybrid working)Permanent and Full timeUp to £50,000 (DOE)Iconic Resourcing HR are delighted to be partnering with a financial services organisation in Glasgow as they seek a Learning and Development Business Partner to join their team. You will work from their Glasgow office in the city centre on a hybrid...

  • Interim Development Chef

    1 month ago

    Edinburgh, Scotland, Scotland, United Kingdom Bakkavor Full time

    Interim Development Chef Inside IR35Why join us? We’re constantly evolving, progressing and diversifying. And we want our people to do so too. For everyone to feel empowered, engaged and enabled. To create opportunities to move forward, climb higher and push for more.About the role. A very exciting opportunity has arisen at our site in Bo'ness for a...

  • Interim Development Manager

    1 month ago

    Edinburgh, Scotland, Scotland, United Kingdom Bakkavor Full time

    Proud to deliver high quality products and develop a high-quality careerInterim Development ManagerInside IR35Why join us? We’re constantly evolving, progressing and diversifying. And we want our people to do so too. For everyone to feel empowered, engaged and enabled. To create opportunities to move forward, climb higher and push for more.About the role....

  • Principal Developer

    3 weeks ago

    Edinburgh, Scotland, Scotland, United Kingdom Primis Full time

    Job Title: Principal DeveloperLocation: Edinburgh (hybrid)Company:Primis is currently partnered with a leading technology company dedicated to delivering innovative solutions that empower businesses in the UK. Their team is comprised of talented individuals who thrive in fast paced environments and are passionate about pushing the boundaries of technology...

  • Chief Operating Officer

    3 weeks ago

    Edinburgh, Scotland, Scotland, United Kingdom McFall Recruitment Limited Full time

    McFall Recruitment have been instructed on hiring a Chief Operating Officer (COO) for an API First Investment Platform based either in Edinburgh or London. Good package and equity.This newly created role is crucial for driving business growth and achieving operational excellence. We are seeking a leader with extensive experience in FinTech platform...

  • Senior Product Development and Production Manager

    3 months ago

    Edinburgh, Scotland, Scotland, United Kingdom Strathberry Full time

    About StrathberryProudly Scottish at heart, but with a keen international outlook, Strathberry creates unique luxury pieces, handcrafted in Spain using only the very finest quality leathers and finishes. Known for its instantly recognisable bar closure and minimalist design aesthetic, Strathberry’s elegant lines and exceptional attention to detail have led...

  • Business Development Manager

    1 month ago

    Edinburgh, Scotland, Scotland, United Kingdom BMS Performance Full time

    Business Development Manager - Optical lensesLocation: Newcastle to Edinburgh Salary: Up to 35k Basic / OTE £55kCompany Car, Mobile, Laptop, Healthcare, Pension, 25 days Holiday + BHWork for one of the global leaders in their fieldSell a high end, premium product in the optical marketFantastic earning potentialDeveloping & strengthening relationship's...

  • Senior NetSuite Developer

    1 week ago

    Edinburgh, Scotland, Scotland, United Kingdom Net Talent Full time

    Netsuite Software DeveloperExcellent package on offerCan be fully remote, based anywhere in the UKWe are working exclusively with this incredible Drinks company and they are looking to grow their Development team. Purpose of the role:As a Developer on our technical team, you will play a crucial role in managing our software stack, particularly within our...

  • Operations Officer

    2 weeks ago

    Edinburgh, Scotland, Scotland, United Kingdom Venesky Brown Full time

    Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit an Operations Officer for an initial 23 month contract on a rate of £143.79/day (Outside IR35). This role will be based onsite in Edinburgh.Responsibilities:- Take responsibility for ensuring the suite, and all associated equipment, is ready for use at all...

  • Senior NetSuite Developer

    2 weeks ago

    Edinburgh, Scotland, Scotland, United Kingdom Net Talent Full time

    Net Talent are partnering exclusively with a high-end spirits and alcohol company who are looking to grow their internal Software Engineering function. Purpose of the role:As a Developer on our technical team, you will play a crucial role in managing our software stack, particularly within our NetSuite ERP. You will be responsible for managing, designing,...

  • Sales Development Representative

    2 weeks ago

    Edinburgh, Scotland, Scotland, United Kingdom Pareto Full time

    Job Title: Sales Development RepresentativeLocation: EdinburghSalary: £25k basic, with OTE taking your package up to £35kSector: IT Services/Consulting Our multi-award winning client implements and transforms the methodologies around how companies use data to take informed, strategic decisions. Microsoft Gold Partners, they work with a huge range of...

  • Business Development Manager

    2 weeks ago

    Edinburgh, Scotland, Scotland, United Kingdom BMS Performance Full time

    No1 company in the UK for this market with an outstanding reputationWell established and financially secure privately owned businessLeads provided through telesales, marketing, and eventsRealistic earning potential of 100k+ uncappedBusiness Development Manager - EdinburghJob overviewWe're looking for a dynamic, motivated, high performing new Business...

  • Developer

    2 weeks ago

    Edinburgh, Scotland, Scotland, United Kingdom Venesky Brown Full time

    Venesky-Brown’s client, a public sector organisation in Edinburgh / Glasgow, is currently looking to recruit a Developer for an initial 6 month contract with potential to extend on a rate of £469/day (Outside IR35). This role will be a hybrid of working at home and in the office.Responsibilities:- Continued development and support of products in-line with...