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Customer Service Representative

1 month ago

Basildon UK, Essex, United Kingdom MAMEDICA® Full time

Salary: £11.44 per hour

Hours: 0900 - 1800, Monday to Friday

Location: Basildon, Essex

Contract: Full Time and Permanent

Role Summary:

Mamedica are looking to recruit an experienced Customer Service Representative to join our team, based in Basildon, Essex - with potentially a move to our London Holborn office in due course. The post holder will be responsible for ensuring a high level of customer service for our patients, ensuring queries are dealt with appropriately and efficiently.

Role Duties:

• Investigating and resolving any patient queries or complaints via telephone or email.

• Generating patient invoices and confirming delivery details

• Relaying any discrepancies between patient medication invoiced to the dispensing team

• Help dispensing team when requested for tasks such as admin duties.

• Ensuring the accurate and safe packaging of medication for shipment

Qualification/Experience for Role:

• Extensive experience within a suitable call centre or relevant customer services role

• A good command of written and spoken English - GSCE (or equivalent) standard preferred

• Experience within a customer-facing role within a healthcare setting preferred

• Experience with dealing with customer queries and the ability to help solve queries/issues

• Interest or background within medical cannabis desirable

About Mamedica:

Mamedica is a private clinic, with linked pharmacy, which specialises in assisting patients who may not have found satisfactory results for their conditions via their existing medications. We work with consultants specialising within pain, psychiatry, neurology, palliative care and cancer, so our patients can receive their prescribed medication directly to their door, via next-day delivery service. Our prescribed medicines are produced and manufactured according to the pharmaceutical-grade EU-GMP (Good Manufacturing Practice.)

Additional Information:

Mamedica may receive a higher-than-anticipated number of applications for this role, such that it may not always be possible to provide individual feedback to all applications.

Applicant shortlisting and interviews may be taking place whilst the role is still being advertised, which may mean that this advert may close sooner than expected. We recommend that, if interested in this opportunity, you apply for this role as soon as possible.

Disclosure and Barring Service (DBS) Check:

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it may be required for Mamedica to conduct a DBS check accordingly for a successful applicant.