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Guest Service Assistant

2 months ago

Central London, London, United Kingdom Page 8 Full time

We are now looking for afriendlyand engaging Guest Service Assistant to join Page8 Hotel, St. Martins Place, London.

Page Hotels, the home of urban explorers, is a lifestyle brand that connects people to people. Our hotels offer a full immersion into the heart of the city; the way locals know and love. Set in a prime location, right next to Trafalgar Square, Page8 is a design-led 138 room hotel inclusive of Page Common, part-bar and part coffeehouse. It provides the perfect spot for exploring all that London offers

Key accountabilities

As Guest Service Assistant, you will

  • Meet, greet and direct guests in the lobby area. Aid and assist guests throughout their stay in a friendly and professional manner
  • Complete daily guest services duties, including checking in, checking out, balancing revenue and ensuring guest information is kept up to date and is recorded
  • Work closely with the housekeeping department in coordinating guest requests, assisting with lighter cleaning tasks and ensuring a sparkling and safe hotel
  • Work closely with Page Common in coordinating guest orders, assisting with serving food and drink items and promoting a warm and friendly atmosphere in the lobby
  • Typically work 8 hour shifts in 5-day work week

What we offer

  • Uniform
  • Meal allowance
  • Competitive pay rate / salary
  • Annual holiday entitlement increasing with service
  • Opportunities for career progression
  • Professional training and development opportunities
  • 24/7 Employee Assistance Programme
  • Generous company sick pay
  • Employee referral bonus
  • Quarterly and annual recognition award
  • Birthday leave (independent of annual leave entitlement)
  • Company-wide discounts food & beverage and accommodation

As Guest Service Assistant, you will have

  • Previous experience working in Front Office, preferably within a hotel
  • A professional appearance and manner, ability to multitask and prioritise
  • A desire to provide exceptional customer service
  • Good command of spoken English. Ability to speak additional languages is highly desirable, notably Cantonese or Mandarin
  • Flexibility to work a variety of shift patterns

As an equal opportunities employer, Page8 is committed to the equal treatment of all current and prospective employees. We do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. Page8 aspires to have a diverse and inclusive workplace and invite suitably qualified applicants from a wide range of backgrounds to apply and join us.



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