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Manager, Product Training

2 months ago

Cambridge UK, Cambridgeshire, United Kingdom Cycle Pharmaceuticals Full time

Manager, Product Training (Cambridge, UK)


The Opportunity


Cycle Pharmaceuticals is looking for an experienced and confident team member to join our Product Launch and Branding Department as a Manager, Product Training.


This is an exciting role that will support the business in the execution of its strategic objectives by ensuring an accurate and consistent representation of our products and services in the US, while ensuring compliance with all US regulations and guidelines. The role will involve training activities to both grow Cycle’s existing products and new product launches, including new disease states.


The role is to work closely with the Brand Managers within the Product Launch and Branding team, to align product strategy. Other critical interfaces include within the Sales leadership and Compliance teams. Core activities will involve the training of our US Sales and Patient Support teams. In addition, there may be ad hoc training required for other departments within the business such as Regulatory Affairs.


Externally this position interacts with Health Care Professionals (HCPs), Key Opinion Leaders (KOLs) contractors and partner organisations.


The Cambridge team is relatively small but highly dynamic, and the work environment is representative of an expanding company, hence requiring an adaptive and pragmatic mindset. Coaching and mentoring to support continuous learning and professional development will be provided and tailored to individual needs.


Our Company


At Cycle, we believe that Every Single Patient Matters, this is at the heart of why we work, and we’d love for you to share our vision. We know that life-changing treatments need life-improving product support to match, because when you put the two together, great things can happen.


We are a pioneering pharmaceutical company, reimagining how drugs and services can benefit patients with rare disease to make their lives easier and improve their quality of life. Cycle, as a company, works closely with patient groups and healthcare professionals to understand the unmet needs of patients and their carers. By collaborating with academic communities and using the latest cutting-edge pharmaceutical technologies, we translate innovations into medicinal products that patients and caregivers actually desire. We deliver the required medicine with the minimum impact on daily routines and, just as importantly, provide individualized support services to patients, families, carers and the healthcare professionals community.


Cycle has three core areas of pharmaceutical development and work across rare metabolic, immunological and neurological genetic conditions: improving drugs – optimizing an existing drug; repurposing drugs – creating a new indication for an existing drug; and generics – reinstating generic drugs, previously available in the market. These three areas of focus are underpinned by formulation technology – using new drug delivery technologies to improve the efficacy and effectiveness of drugs, allowing us to give patients greater freedom and choice.


Job Title: Manager, Product Training


Cycle Company: Cycle Pharmaceuticals Ltd

Position Summary: This is a full-time position within the Product Launch and Branding

department, working in our Cambridge office.


What you will be doing


Key Responsibilities


Individual responsibilities:

  • Use your expert understanding of our products and disease states to lead the development and implementation of training for the internal US Sales and Patient Support teams, and external partners such as specialty pharmacies as necessary.
  • Implement training briefs provided by the Product Launch and Branding team, as well as other departments ad hoc, such as Marketing, Sales and Regulatory Affairs.
  • Work closely with US leadership teams to develop bespoke training sessions and materials, including objection handling, brand messaging and competitor landscape analysis.
  • Where necessary, identify and work with HCPs and KOLs who may present on behalf of Cycle at both internal and external meetings.
  • Where required, support the sales teams through attending meetings with HCPs and KOLs to provide medical and technical knowledge of Cycle’s products.
  • Develop effective and engaging training initiatives that drive sales results, including individual mentoring, group workshop formats and testing.
  • Construct and implement multi-directional feedback mechanisms with trainees and internal departments on delivered training, working to refine initiatives accordingly and provide feedback to trainees on requested changes.
  • Work with US Sales and Patient Support teams to analyse data, such as key trends and objections, and report back to Product Launch and Brand team.
  • Manage training records and work with the Quality team to document GXP training activities in the QMS.


Departmental responsibilities:

  • Drive regular reporting and update senior leaders on the progress and impact of departmental activities.
  • Contribute to the discussion and creation of the annual budget, identifying potential spend and savings for the year ahead.
  • Effectively communicate the department strategy within the wider organisation to ensure alignment with the priorities of other departments and other internal stakeholders.
  • Act as a role model for management and leadership attributes, demonstrating focus, flexibility and creativity, and create an environment in which people are encouraged and able to model these behaviours.
  • Support discussions on the correct resourcing and retention of all staff within the department.
  • Support the coordination of the training and development of all employees within the department to ensure their continued professional development.
  • Plan and lead team meetings that proactively engage with all internal and external stakeholders focusing on the transfer of information and development of skills and experience amongst all relevant stakeholders.
  • As the Subject Matter Expert within the department, proactively share knowledge, guidance and training to all internal and external stakeholders, identifying knowledge gaps and working to address these on projects or with individuals.
  • Act as secondary contact for senior and executive leadership as well as an alternative escalation point for all third-party external partners.
  • Contribute to business wide process improvement discussions and take the lead on identifying problem areas, propose and implement robust solutions in order to improve efficiency and consistency.



Qualifications and Skills


Essential

  • A science/medical degree, Masters or similar relevant industry experience.
  • Broad scientific knowledge, with a desire for continuous learning.
  • Proven experience in training individuals on scientific content.
  • Models exceptional communication and presentation skills, including strong listening skills.
  • Ability to develop strong working relationships, conveying credibility and professionalism, with strong emotional intelligence.
  • Excellent self-management, with a high level of attention to detail, including when under pressure.
  • A proactive individual who leads by example, demonstrating strong collaboration and teamwork.


Desirable

  • Understanding of Metabolic, Neurology and Immunology therapeutic areas along with a willingness to develop in-depth expertise.
  • Evidence of developing and executing creative initiatives to facilitate training.
  • Understanding and experience of training evaluation methods.
  • Experience utilising project management tools such as Asana.
  • Track record of working with global, cross-cultural teams.


What can we offer to you


In addition to being part of a great team and doing things that will make a real difference to patients’ lives, you will enjoy all the benefits that brings:


Competitive salary based on experience

  • A collaborative high performing work environment
  • Performance based bonus
  • Opportunity to join a fast growing and ambitious business
  • Company pension scheme
  • 100% employer paid membership for Private Health Insurance
  • Life and Critical Illness Insurance
  • Corporate Gym membership
  • Regular team building events and an agile working environment



Applications

Cycle Pharmaceuticals embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.