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Product Support Specialist

2 months ago

Cambridge, Cambridgeshire, United Kingdom The ONE Group Ltd Full time

Technical Product Support Specialist

Location: Onsite

Salary: £40,000 - £48,000

We are seeking a skilled Technical Product Support Specialist to join a leading technology firm. This role offers a unique opportunity to collaborate with various teams, including project management, product development, and engineering, providing you with a comprehensive understanding of the entire product lifecycle.

The ideal candidate will have substantial experience in supporting physical products and must be eligible for security clearance, having resided in the UK for at least five years. This position requires a commitment to working onsite throughout the week.

In exchange for your expertise, we offer extensive training on our product range, opportunities for career advancement, flexible working arrangements, gym membership, private healthcare, dental care, and complimentary parking, among other benefits.

Key Responsibilities:

  • Deliver technical assistance to end-users
  • Document and prioritize support tickets
  • Collaborate with Software Development and Product teams to address recurring issues
  • Create customer-facing documentation
  • Enhance your technical expertise on our product offerings
  • Provide product recommendations to clients

Qualifications:

  • Minimum of 5 years of experience in technical product support
  • Familiarity with product development processes
  • Exceptional written and verbal communication skills in English
  • Full right to work in the UK without restrictions
  • Eligibility for security clearance (must have lived in the UK for at least 5 years)
  • Willingness to commute to the office on a daily basis

For further details and a complete job specification, please reach out to The ONE Group Ltd.