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Account Manager

2 months ago

UK, UK, United Kingdom Mitsubishi Electric Full time

About us:


We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow"


Role summary:


The Contractor Account Manager role purpose is to grow the sales revenues of your account portfolio through excellence in account management and effective collaboration with relevant sales and business development colleagues. The role has prime accountability for profitable sales growth, customer acquisition, retention and satisfaction, for the allocated portfolio of customer accounts.


Should the customer experience be compromised you will be the key point of contact for the business and the customer, having accountability for issue resolution and report to your Line Manager actions taken to safeguard against reoccurrence.


The Contractor Account Manager within LES is responsible for a selected portfolio of directly purchasing customer accounts. Customers must be first, last and always, creating a customer centric experience for our customers whilst growing and maintaining each customer account to achieve revenue targets set by the sales manager.


Key Responsibilities:


  • Build value adding sustainable relationships with your Customer base.
  • Proactively work with your Line Manager to ensure your Account Portfolio is optimised for sustained, profitable growth.
  • To engage with the following Sales Excellence tools meet core KPIs and key measures for your customer base.
  • Ensure you have a well-structured Customer Action Plans including call plans for your allocated customers and record all appointments in Outlook linked to account in CRM.
  • Participation in customer events as appropriate to fit with the EG model.
  • Participation in company led events.
  • To ensure sales targets as set by your Line Manager are achieved for all customer accounts and product groups and highlight potential challenges.
  • Collaborative Teamwork with all MEUK sales teams, pre-sales technical and operations departments to ensure you have a well-managed pipeline of profitable potential to me your targets and business goals.
  • Strong interpersonal, communication and leadership capabilities for leading opportunity and project engagement in a coherent, co-ordinated and value adding way for your customer and profitable work winning.
  • Actively seek new opportunities with enthusiasm and interest to demonstrate a winning mentality.
  • Manage your customers sales within the discount remits as outlined by commercial policy ruling at the time.
  • To record all customer interactions and interventions within ConnectME and ensure all tasks set within the system are completed on time.
  • To identify and participate in continuous improvement initiatives for our sales processes, that enable commercial efficiency and effectiveness.


In return for your commitment, we will offer you some fantastic benefits:


  • Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
  • Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
  • Pension.
  • Life Assurance.
  • Group Income Protection Scheme.
  • Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
  • Access to Mitsubishi’s very own discount platform.
  • Colleague Referral Scheme.
  • Holiday Buy.
  • Long Service Awards.
  • Cycle to Work Scheme.
  • Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
  • Employee Assistance Programme including additional services Eldercare & Best Doctors.


Equality and Diversity


As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.