Customer Service Representative
3 weeks ago
To provide customer support for the range of products and services, engaging with customers via telephone, live chat and E-mail.
Key Accountabilities
- Log and resolve first line customer Service Fault calls, ensuring attention, resolution and appropriate escalation of reported faults.
- Resolving Provider and Insurer issues including, but not limited to:
- Code map request
- Account reset
- Validation failures
- User training
- Validation updates
- Provider details
- Claim auditing, etc
- User Account administration.
- Understand and comply with Customer Service operating procedure, service level agreements and associated targets
- Understand and comply with Information Security and Data Protection procedures.
- Support rollout of systems as directed by Team Manager
- Support, as requested, testing of new systems.
- Assessing call severity and passing to 2nd level support.
- Assist in data gathering required for new customers.
- Support pre-sales and sales activities by handling incoming enquiries from prospective customers.
- Manage specialist acquisition from registration to subscription - by providing support, online training and ongoing communication.
Qualifications
- Educated to GCSE level.
Knowledge & Experience
- Latest Windows Operating System (essential).
- Web-based technologies (Essential).
- 3+ years Customer Service Experience (Essential).
- Knowledge of healthcare/ medical industry (Desirable).
- SAAS experience (Desirable).
- 3 + Years management experience (Desirable).
Professional and Personal Skills
- Hands -on approach.
- Excellent telephone manner.
- Strong Interpersonal and communication skills.
- Copes well under pressure.
- Flexible approach to work / multi-tasking. •
- Work independently without supervision.
- Take a logical approach to problem solving.
- Empathise with customer situation.
- Good listening skills.
- Organised.
- Strong desire to assist customers.
- Friendly outgoing personality.
- Ability to demystify technical issues using plain language.
- Team player.
- Pro-active and show initiative.
-
Customer Service Representative
2 weeks ago
Staines-upon-Thames, Surrey, United Kingdom beBee Professionals Full time £25,000 - £35,000Company Overview: beBee Professionals is a dynamic organization seeking a skilled Customer Service Representative to join our team in the United Kingdom. This role offers a competitive salary with performance-based incentives.">We are looking for a friendly and efficient Customer Service Representative who will be the first point of contact for customers,...
-
Customer Service Representative
3 weeks ago
Staines-upon-Thames, Surrey, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to deliver excellent customer service and support. Key Responsibilities:Engage with customers, providing timely and effective service.Collaborate with team members to meet operational goals.Requirements:A high school diploma or equivalent is required.Experience in customer service or retail is...
-
Customer Service Representative
3 months ago
Staines-upon-Thames, Surrey, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals in Staines, we're seeking highly motivated Customer Service Representatives to contribute to our dynamic team. Key responsibilities include delivering exceptional customer service, participating in operational workflows, and collaborating with colleagues to achieve goals.Key Responsibilities:Engage with customers to provide service and...
-
Customer Service Representative
3 months ago
Staines-upon-Thames, Surrey, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. Key responsibilities include:Responding to customer inquiries via phone, email, and chat.Providing accurate product information and resolving customer issues efficiently.Processing customer orders and managing account information.Collaborating with other...
-
Customer Service Representative
3 weeks ago
Staines-upon-Thames, Surrey, United Kingdom beBee Professionals Full time £25,000 - £35,000In a rapidly evolving industry, beBee Professionals is seeking an experienced and efficient Customer Service Representative to provide exceptional support to our clients in the United Kingdom. This key role will involve handling customer inquiries, resolving issues promptly, and ensuring seamless interactions with our team members.Key ResponsibilitiesManage...
-
Customer Service Representative
3 months ago
Staines-upon-Thames, Surrey, United Kingdom beBee Professionals Full time £20,000 - £30,000We are looking for a Customer Service Representative to join our team in Staines, United Kingdom. The successful candidate will have excellent communication skills and be able to work in a fast-paced environment.Key Responsibilities:Provide exceptional customer service and support.Assist customers with product selection and provide product knowledge.Operate...
-
Customer Service Representative
2 weeks ago
Staines-upon-Thames, Surrey, United Kingdom beBee Professionals Full time £20,000 - £30,000About the JobWe are seeking a dedicated Customer Service Representative to join our team in Staines, United Kingdom. In this role, you will be responsible for delivering exceptional customer service, operating the cash register, and maintaining a clean and tidy store environment.Key ResponsibilitiesEngage with customers, responding to their queries and...
-
Customer Service Liaison Representative
3 weeks ago
Staines-upon-Thames, Surrey, United Kingdom Build Recruitment Full timeJob Title: Customer Service Liaison RepresentativeEstimated Salary: £25,000 - £27,500 per annumAbout the Role:This role offers an exciting opportunity to work as a key contact between residents and our construction teams. As a Customer Service Liaison Representative, you will be responsible for maintaining effective communication with residents during...
-
Customer Service Representative
3 weeks ago
Staines-upon-Thames, Surrey, United Kingdom beBee Professionals Full time £20,000 - £30,000We are seeking an enthusiastic and customer-focused individual to join our retail team in the United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to...
-
Service Desk Representative
3 weeks ago
Staines-upon-Thames, Surrey, United Kingdom Kingsgate Recruitment Full timeKingsgate Recruitment is excited to announce an opportunity for a talented Service Desk Representative to join our team. In this role, you will be responsible for delivering excellent customer service and technical support to our clients.Key Responsibilities:To provide customer support via telephone, live chat, and email.To resolve first-line customer...
-
Customer Service Representative
4 weeks ago
Staines-upon-Thames, Surrey, United Kingdom Next Full timeAre you looking for a fast-paced and exciting role in retail? As a Sales Team Member at NEXT, you will have the opportunity to work in a dynamic environment where no two days are the same.">Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team. The successful candidate will be responsible for providing outstanding...
-
Customer Service Representative
2 weeks ago
Staines-upon-Thames, Surrey, United Kingdom beBee Professionals Full time £25,000 - £35,000In this exciting role as a beBee Professionals staff member, you will play a vital part in delivering exceptional customer experiences in our Staines location.About the Role:Provide top-quality service and support to our customers, ensuring their needs are met and exceeded.Work collaboratively with the team to drive operational success and achieve our...
-
Customer Service Representative Opportunity
4 weeks ago
Staines-upon-Thames, Surrey, United Kingdom Auto Professionals Recruitment Services Full timeAbout the RoleWe are currently seeking a talented Service Advisor to join our team at Auto Professionals Recruitment Services. This is an excellent opportunity for a customer-centric individual to make a real difference in our organization.The successful candidate will be responsible for delivering exceptional customer service, managing complex queries, and...
-
Customer Service Liaison
4 weeks ago
Staines-upon-Thames, Surrey, United Kingdom Build Recruitment Full timeBuild Recruitment is seeking a highly skilled Customer Service Representative to play a key role in maintaining effective communication with residents in social housing properties during construction projects.This is an exciting opportunity for a motivated individual to join our team as a Retail Liaison Officer. As a key member of the Construction Team, you...
-
Technical Support Representative
2 weeks ago
Staines-upon-Thames, Surrey, United Kingdom Toshiba EMEA Full timeToshiba EMEA is seeking a Technical Support Representative to join our field-based team in the Kent region. As a dedicated problem solver, you will provide post-sales implementation and technical support services to our customers.Key ResponsibilitiesProvide installation, troubleshooting, problem resolution and maintenance services to customers.Respond to...
-
Business Growth Representative
2 weeks ago
Staines-upon-Thames, Surrey, United Kingdom Servicenow Full timeJob Title: Business Growth RepresentativeEstimated Annual Salary: $120,000 - $150,000About the RoleThe Business Growth Representative plays a pivotal role in ServiceNow's continued expansion. This individual will identify new business opportunities by strategically navigating targeted prospective accounts to close initial deals and convert prospects into...
-
Customer Service Representative
4 days ago
Walton-on-Thames, Surrey, United Kingdom Lidl Full timeAbout the JobWe are looking for a skilled Customer Service Representative to join our team at Lidl. As a key member of our store staff, you will be responsible for delivering outstanding customer service and ensuring a positive shopping experience for all customers.Key ResponsibilitiesEngage with customers to understand their needs and provide personalized...
-
Cloud Sales Representative
2 weeks ago
Staines-upon-Thames, Surrey, United Kingdom Servicenow Full timeJob Title: Cloud Sales RepresentativeWe are seeking a highly driven Cloud Sales Representative to join our expanding Inside Sales team. The ideal candidate will be responsible for strategically prospecting into new accounts, expanding usage within existing customer base, and ensuring these customers continue to get value from the NOW Platform.Key...
-
Customer Service Coordinator
4 weeks ago
Staines-upon-Thames, Surrey, United Kingdom Austin Fraser Full timeJob Title: Customer Service CoordinatorWe are seeking a skilled professional to provide exceptional customer experiences from initial inquiry to maintenance. This role involves coordinating visit arrangements, providing timely confirmations and quotes to customers, as well as booking travel arrangements and progressing casework according to company policies...
-
Customer Service Advocate
2 weeks ago
Staines-upon-Thames, Surrey, United Kingdom Verlingue Limited Full timeCustomer Service AdvocateThis is a fantastic opportunity for an experienced Customer Service Advocate to join our team in Staines. As a key member of our Affinity & Schemes team, you will provide a high level of customer service to clients in respect of renewal and new business insurance arrangements.You will work closely with clients to understand their...