Operations Manager

4 weeks ago

Edinburgh EH, Edinburgh, United Kingdom 100 Princes Street Full time

Operations Manager ***luxury boutique hotel in Edinburgh***

Incredible benefits

We are looking for an Operations Manager tojoin our family on a full-time basis. As an Operations Manager you will be responsible for day-to-day operations of all departments in the hotel (an emphasis on front facing departments FOH and F&B), working closely and alongside all HODs. This position reports to the Hotel Manager.

Working pattern: 5 days on and 2 days off / multiple shift patterns

Salary: £40.000 annually

This is an exceptional opportunity for someone with a hands-on operational approach with a high level of guest engagement and interaction in line with Forbes 5-star standards.

We are looking for someone with previous experience in both FO and F&B with a proven track record of managing a team. Excellent communication skills and strong attention to detail is a must and someone with a positive attitude towards training and development and enjoysdelivering personalisedoutstanding service to our guests.

As an Operations Manageryou will be:

  • Motivating, leading and developing supervisors and team members along with an ongoing and consistent management style to drive standards and revenue.
  • Supporting HOD's in ensuring their departments are running at the correct headcount, not over or understaffed for the operation.
  • Deputise in the absence of the Hotel Manager Ensure Forbes standards maintained.
  • Present in each department while embracing and encouraging innovation across all operations.
  • Identifying weaknesses and training needs of the team, implement as required.
  • Overseeing and driving successful recruitment practices, assist HOD's with recruitment as required.
  • Monitoring and updating training manuals, departmental induction manuals and job descriptions.
  • Ensuring purchases are actioned as and when required and department P&Ls are when raising PO's.

Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.

We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at the Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent in employee conditions.

100 Princes Street will be our first hotel in Scotland.

The original building and its iconic features will be respectfully renovated, transforming it into an exclusive retreat on Edinburghs most famous street. With uninterrupted views of Edinburgh Castle, 100 Princes Street will replicate the boutique atmosphere of its sister property, Hotel 41, the most-loved hotel in London and TripAdvisors number one hotel in the English capital for over 10 years.

What's in it for you?

  • Professional, award winning training and development opportunities
  • Recommend friend and family bonus scheme worth up to £600
  • Free meals on duty
  • Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets
  • Complimentary uniform and dry-cleaning services
  • Holiday allowance increasing with length of service up to 25 days
  • Two paid volunteering days each year
  • Free access to Employee Assistance Programme
  • Hotel based recognition incentive (Employee of the month up to £200)
  • Discounted accommodation rates with The Red Carnation Hotel Collection
  • Staff Appreciation Party and other Employee Recognition Events

Join us in this incredible new opportunity

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the Right to Work in the UK.


AMRT1_UKCT

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