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Service Manager

3 months ago

Essex UK, Eastern England, United Kingdom Complete Security Recruitment Full time

Fire & Security Role: Are you a Service Manager ensuring financial budgets are achieved?


Paying up to £65k


What can you expect as an employee:


  • Market leader in the Automation industry
  • Progressive company & Position
  • Up to £65k + Fantastic benefits package


About the role:


Our client is a multimillion turnover company and a market leader in the supply and service of high security gates, barriers and access control systems. Due to year-on-year growth they are seeking a Service Manager to take overall responsibility of the After Sales Department. You must possess an ability to problem-solve, work on your own initiative whilst demonstrating excellent communication skills both written and verbal. This is both a challenging and exciting opportunity to work at a company that invests in R&D and its staff.


Main duties


Manage all day-to-day aspects of the service function of the business, from initial client call for assistance through to invoicing if appropriate.


  • Finance: Ensure financial budgets are achieved. Review Invoicing, contracts and P&L monthly
  • Software: Understand how field service software and sage work/integrate
  • Raise Jobs, Issue contracts and quotes, answer phone and speak with customers
  • Build and develop strong professional relationships with all existing and new clients, with a view to encouraging additional profitable spend with Eagle.
  • Assist in the development and when agreed, implement a cohesive strategy to expand the service department, without negatively compromising quality or level of service.
  • Ensure each intervention is managed both to time and budget through proactive involvement, cost control and effective communication.
  • Performance manage all those employees directly under your control, using mentoring, discipline or training to ensure they perform efficiently and professionally.
  • Report effectively at any review meetings.
  • Recommend resources and training, to ensure that the organisation can meet future demands from its customers.
  • Proactive continual and effective communication with customers in the most appropriate manner.
  • Carry out technical visits to problem sites and offer any required retraining to persons involved as required
  • ISO9001 audits
  • HR contracts
  • Monthly review meetings in line with ISO9001


Don't miss out on this exciting opportunity to join the team and make a difference in the fire and security industry. Apply today and take the next step in your career