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Support Admin

2 months ago

Guildford UK, Surrey, United Kingdom Square One Resources Full time

Job Title: Support Admin (6 Month FTC)

Location: Remote UK (Potential travel to Surrey once a month)

Salary: £30,000 per year

Job Type: FTC


Job Responsibilities/Objectives:

  • Coordinate with customers via email to schedule work, ensuring compliance with our contractual requirements
  • Maintain accurate records of scheduled work and service requests.
  • Monitor email and ticket queues and allocate resources effectively to meet service level agreements.
  • Provide timely updates to customers regarding the status of their requests and work scheduling.
  • Collaborate with the support team to ensure smooth workflow and timely resolution of issues.
  • Assist in generating reports and analysing data related to scheduling and ticket management.
  • Identify areas for process improvement and implement solutions to enhance efficiency and customer satisfaction.


Required Skills/Experience

The ideal candidate will have the following:

  • Previous experience in a support coordination or scheduling role preferred.
  • Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and team members.
  • Strong organizational skills and attention to detail.
  • Ability to prioritize tasks and manage multiple deadlines effectively.
  • Self-starter who can work independently with minimal supervision.