Restaurant Host/hostess

2 weeks ago

West London, London, United Kingdom Royal Garden Hotel Full time

We have an exciting opportunity for an experiencedRestaurant Host/essto join our team.

Exceptional food is an essential ingredient of the Royal Garden Hotel experience and we are looking to recruit a Host/ess to support the reopening of our new restaurant, by ensuring the highest possible service is provided at all times, being the first and last contact with the guests. Building relationships with guests in order to ensure their return visit and a portfolio of regular clients.

This position will help bring to life our new restaurant concept where provenance is a produce driven modern British restaurant where seasonality is celebrated in comfort and style. Cooking is heartfelt, wholesome and we treat our beautiful ingredients with the respect and care that they deserve From farm to fork

Whats in this for you?

We offer a wide range of benefits and have excellent opportunities for career advancement and development and provide exceptional training programs for all employees as well as supervisors and managers:

  • Enjoy a complimentary guest experience stay at our hotel within your first 6 months of service (accommodation and breakfast for 2 people)
  • Indulge in free meals featuring a healthy and balanced menu, complete with hot and cold buffet options.
  • Enhanced Annual leave (max. 33 days after 5 years)
  • Get a 50% discount in our Food & Beverage outlets - Min Jiang, Origin Kensington or Piano Bar
  • Be rewarded with £500-£1300 as a thank you through our Refer a Friend recruitment incentives
  • Monthly team appreciation events to celebrate team member achievements
  • Social Events including Annual Awards, Annual Team Member party, gala dinners and more.
  • Access career development and progression opportunities.
  • 1 day (paid - contractual hours) per year to volunteer for a cause you support, in addition to annual holiday leave
  • Uniforms provided and laundered complimentary, with dry-cleaning allowance for non-uniformed team members
  • Receive mental health support from our trained Mental Health First Aiders
  • Access our welfare service via the Employee Assistance Program, providing support through Health Assured.
  • Well-being programs- Eye test vouchers and contributions towards glasses, various wellbeing activities focused on mental and physical health, life assurance well-being/multi faith room

Key responsibilities:

  • Always be available to deal with guests enquiries, either in person or over the telephone.
  • Assists and manages all group dining enquiries and communicates all information to relevant team members including kitchen though creation of function sheets. This includes collection and management of all associated deposits.
  • Ensures the reservation system / book is filled in correctly and kept in good order.
  • Draws up table plans as and when required.
  • Checks the table layout is correct prior to service.
  • Menu and name card printing.
  • Ensures the guest cloak room is kept in good order.
  • Ensures that all relevant collateral for promotions etc. is fully stocked and prominently displayed.

You will have:

  • Exacting attention to detail
  • Confident and professional
  • Strong organisational skills
  • Genuine passion and enthusiasm

Who are we?

The Royal Garden Hotel strives to be internationally recognised as five-star destination hotel, which offers excellent value where distinction in service comes naturally. We are located in Kensington High Street, side-by-side to Kensington Palace and Park.

When joining the Royal Garden team, you will be part of a professional, dedicated and enthusiastic environment, where we ensure that you will have a unique individual experience, from onboarding, learning and development to career progression - we are here to support you throughout your journey.

If you are interested in this position and have the full right to work in the UK, please send us a copy of your CV.

Job Types: Full-time, Permanent


AMRT1_UKCT

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