Senior Manager, Effective Challenge

4 weeks ago

London, UK, United Kingdom American Express Full time
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?
The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes.

The objective of the Operational Risk Management (ORM) Testing, Monitoring, Aggregation and Reporting team is to support organizational resilience through performance of independent testing and monitoring; and establish clear guidelines through standards for reporting and risk assessments; and provide a holistic view of Operational Risk Management (ORM) through aggregated reporting.

Operational Risk Management is looking for a Senior Manager to join the Risk Identification, Monitoring and Testing team focusing on creating effective challenge procedures to ensure operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Senior Manager, Independent Challenge:
  • For the risk identification, testing, reporting and aggregation team, own the end to end effective challenge process including documentation, templates and reporting
  • Design and maintain independent challenge processes to verify risk appetite statements and key risk indicators (KRIs) contribute to BU process risk identification and reduction
  • Design and maintain procedures to verify BUs application of governance policies and procedures within their operational activities
  • Design and maintain processes to verify the Operational Risk (OR) taxonomy contributes to an effective risk and control environment
  • Stay abreast of regulatory changes and industry best practices, and provide oversight of processes to monitor, evaluate and integrate regulatory changes into OR and PRSA framework
  • Facilitate the development of a strong risk culture throughout the enterprise, emphasizing risk awareness, accountability, and informed risk-taking within the bounds of the risk appetite
  • Work closely with other control functions (i.e., Compliance, Legal, and Internal Audit) and risk disciplines (Information Technology, Third Party, Data Management and Governance, etc) to ensure an integrated and comprehensive approach to operational risk governance
  • Perform in depth qualitative and quantitative analysis of operational risk management testing for trends and themes while monitoring established escalation thresholds; the successful candidate must be able to generate insights and conclusions from voluminous data with a keen attention to detail
  • Maintain a repository of documentation of effective challenge across the Operational Risk Management (ORM) and PRSA framework(s)
  • Provide appropriate and timely reporting on effective challenge types across risk pillars
Required Qualifications:

  • 6+ Years experience in risk management (e.g., within Risk and/or Audit function) and understands critical operational risk management lifecycle activities
  • Knowledge of OCC Heightened Standards, Basel Committee on Banking Supervision (BCBS) 239, and other regulatory changes and industry best practices
  • Strong analytical and problem-solving skills, with an ability to analyze data, identify root causes and trends, and evaluate risk scenarios effectively
  • Excellent qualitative analytical skills
  • Project management skills
  • Exceptional presentation and communication skills, particularly in the development of compelling and insightful materials for large audiences and leadership
  • Experience in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
Preferred Qualifications:

  • Bachelor's degree in Accounting, Information Technology, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
  • Experience in at least one of the following: Creating and/or maintaining operational risk frameworks including policies, guidelines, and procedures to effectively manage risk and comply with regulations and industry standards; Establishing and communicating the enterprise's operational risk appetite statements and key risk indicators; Overseeing the adoption and consistent application of an operational risk management framework; Performing evaluations of operational risk governance framework's effectiveness, identifying improvement opportunities and overseeing the implementation of enhancements
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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