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Customer Service Manager
2 months ago
New Opportunity for an experienced Customer Service Manager to work for a leading Global Chemical company Do you have at least 4 years’ experience as a Customer Service Manager? This role is to lead and develop a team of Customer Service Agents dealing with BtoB clients and is based in Belfast City.
Key Responsibilities
- Lead and manager a small team of experienced BtoB Customer service staff.
- Manage appraisals and implement learning and development initiatives to improve customer experience.
- Grow and develop relationships with clients to develop customer relationships
- Lead projects and be responsible for the development and delivery of insights and recommendations
- Analyse data to develop and deliver improvements.
Experience/Requirements
- At least 4 -5 years experience in a BtoB Customer Service Manager role
- Strong people management and leadership skills, with pro-active approach and ability to motivate staff to deliver objectives.
- Good business acumen, be able to develop and maximise in a profit driven environment.