Customer Service Manager

4 weeks ago


UK, UK, United Kingdom Jungheinrich UK Ltd Full time

Jungheinrich is one of the world's most successful intralogistics companies. As a top employer, we offer outstanding opportunities in a wide range of professional fields.


Role Purpose:

From an office-based location, provide full and comprehensive management & leadership for a multi skilled team of Service Dispatchers and Administrators to deliver the highest level of customer service.

Interaction with internal departments & external contractors to deliver full end to end process delivery.


Role Requirements:

  • Experience of work planning / scheduling
  • Experience in a call centre environment is a plus
  • Good organizational and multi-tasking skills
  • Proven Management & leadership skills
  • The ability to manage and coach people at all levels and remotely
  • Organised, excellent timekeeper
  • Ability to work under pressure, putting the customer at the heart of what we do
  • A self-starter to manage their operational requirements
  • Proficient in the use of Microsoft 365
  • SAP experience


This role is office based in our Warrington office, working 37.5hrs per week, Monday to Friday


We offer a comprehensive benefits package including:

  • 25 days holidays, plus 8 bank holidays
  • Stakeholder Pension matching up to 10% contributions
  • One of the most comprehensive Private Medical Insurance policies available
  • Income Protection Scheme
  • Employee discount platform
  • 6x death in service
  • Voluntary Schemes including Simply Health, BUPA and eye care


Upon starting you will receive best-in-class training, all equipment and tools plus, the full support of an experienced and friendly team.


For more information on this fantastic opportunity, please apply now.



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