Current jobs related to IT Support Service Delivery Manager - Oxford, Oxfordshire - Oxford Nanopore Technologies

  • Service Delivery Manager

    2 months ago

    Oxford, Oxfordshire, United Kingdom SJR Partners Full time

    Elevate your career to new heights as a Service Delivery Manager with a globally renowned helicopter Original Equipment Manufacturer (OEM). This prestigious role beckons a discerning professional to steer the day-to-day operations of Civil Helicopter Services, ensuring excellence across the spectrum of Safety, Quality, Delivery, Cost, and People. In this...

  • Service Delivery Manager

    1 day ago

    Oxford, Oxfordshire, United Kingdom Diabetesstories Full time

    **About Diabetesstories**We are a successful, innovative, and growing business in the healthcare industry, dedicated to making a positive impact on people's lives. We are looking for a highly skilled and experienced Service Delivery Manager to join our team.**Key Responsibilities**Develop a strong relationship with our clients to maximize customer...

  • Service Delivery Manager

    1 day ago

    Oxford, Oxfordshire, United Kingdom Diabetesstories Full time

    **About Diabetesstories**We are a successful, innovative, and growing business in the healthcare industry, dedicated to making a positive impact on people's lives. We are looking for a highly skilled and experienced Service Delivery Manager to join our team.**Key Responsibilities**Develop a strong relationship with our clients to maximize customer...

  • Change Administrator

    5 days ago

    Oxford, Oxfordshire, United Kingdom Network IT Full time

    About the RoleWe are seeking a highly skilled Change Administrator to join our successful team at Network IT. As a key member of our Change Management function, you will be responsible for overseeing the progress of numerous Change Requests for multiple customers.Key ResponsibilitiesAssist the Change Manager and Coordinator in maintaining and improving the...

  • Senior Service Delivery Manager

    5 days ago

    Oxford, Oxfordshire, United Kingdom Endava Full time

    About This RoleWe are seeking a highly skilled Senior Service Delivery Manager to join our team at Endava. As a key member of our service delivery team, you will be responsible for ensuring the successful delivery of our IT services to our clients.Key ResponsibilitiesDevelop and maintain strong relationships with our clients to understand their needs and...

  • Senior Service Delivery Manager

    4 days ago

    Oxford, Oxfordshire, United Kingdom Endava Full time

    About This RoleWe are seeking a highly skilled Senior Service Delivery Manager to join our team at Endava. As a key member of our service delivery team, you will be responsible for ensuring the successful delivery of our IT services to our clients.Key ResponsibilitiesDevelop and maintain strong relationships with our clients to understand their needs and...

  • Service Delivery Field Manager

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom Substantial Group Full time

    Job Title: Service Delivery Field ManagerWe are seeking a highly skilled and experienced Service Delivery Field Manager to join our team at Substantial Group. As a key member of our operations team, you will be responsible for leading a team of installers, service engineers, and maintenance engineers to deliver exceptional customer service and ensure the...

  • Supporter Services Team Leader

    1 week ago

    Oxford, Oxfordshire, United Kingdom Cancer Research UK Full time

    About the RoleCancer Research UK is seeking a highly skilled and experienced Supporter Services Team Leader to join our team. As a key member of our Supporter Engagement function, you will be responsible for leading a team of Supporter Services Executives and seasonal staff to deliver exceptional service to our supporters.Key ResponsibilitiesTeam Leadership:...

  • Supporter Services Team Leader

    4 days ago

    Oxford, Oxfordshire, United Kingdom Cancer Research UK Full time

    About the RoleCancer Research UK is seeking a highly skilled and experienced Supporter Services Team Leader to join our team. As a key member of our Supporter Engagement function, you will be responsible for leading a team of Supporter Services Executives and seasonal staff to deliver exceptional service to our supporters.Key ResponsibilitiesTeam Leadership:...

  • Service Delivery Manager

    2 days ago

    Oxford, Oxfordshire, United Kingdom The Recruitment Group Full time

    Job Summary:We are seeking a highly skilled Service Delivery Manager to join our team at The Recruitment Group. As a Service Delivery Manager, you will be responsible for managing relationships with our clients to maximize customer satisfaction and service delivery.Key Responsibilities:Develop and maintain strong relationships with clients to ensure their...

  • Service Delivery Manager

    2 days ago

    Oxford, Oxfordshire, United Kingdom The Recruitment Group Full time

    Job Summary:We are seeking a highly skilled Service Delivery Manager to join our team at The Recruitment Group. As a Service Delivery Manager, you will be responsible for managing relationships with our clients to maximize customer satisfaction and service delivery.Key Responsibilities:Develop and maintain strong relationships with clients to ensure their...

  • Service Delivery Excellence Lead

    5 days ago

    Oxford, Oxfordshire, United Kingdom Endava Full time

    About This RoleWe are seeking a highly skilled Senior Service Delivery Manager to join our team at Endava. As a key member of our service delivery team, you will be responsible for ensuring the successful delivery of our services to our clients.Key ResponsibilitiesDevelop and maintain strong relationships with our clients to understand their needs and...

  • Service Delivery Excellence Lead

    4 days ago

    Oxford, Oxfordshire, United Kingdom Endava Full time

    About This RoleWe are seeking a highly skilled Senior Service Delivery Manager to join our team at Endava. As a key member of our service delivery team, you will be responsible for ensuring the successful delivery of our services to our clients.Key ResponsibilitiesDevelop and maintain strong relationships with our clients to understand their needs and...

  • Service Delivery Manager

    5 days ago

    Oxford, Oxfordshire, United Kingdom The Recruitment Group Full time

    Job Summary:We are seeking a highly skilled Service Delivery Manager to join our team at The Recruitment Group. As a Service Delivery Manager, you will be responsible for managing relationships with our clients to maximize customer success and service delivery.Key Responsibilities:Develop and maintain strong relationships with clients to understand their...

  • Housing Support Coordinator

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Service Care Solutions Full time

    Position Title: Tenancy Management Coordinator Employment Type: Temporary Work Schedule: Full Time We are looking for a skilled and motivated Tenancy Management Coordinator to become a key member of our team. This role is based in Oxford and is offered on a full-time temporary basis. The Tenancy Management Coordinator will be instrumental in delivering...

  • Service Delivery Specialist

    12 hours ago

    Oxford, Oxfordshire, United Kingdom Oxford University Press Full time

    About the RoleWe are seeking a highly skilled Service Delivery Specialist to join our team at Oxford University Press. As a key member of our Product Operations team, you will play a critical role in ensuring the smooth delivery of our services to customers and colleagues.Key ResponsibilitiesTriage and resolve technical issues in a timely and efficient...

  • Service Delivery Specialist

    15 hours ago

    Oxford, Oxfordshire, United Kingdom Oxford University Press Full time

    About the RoleWe are seeking a highly skilled Service Delivery Specialist to join our team at Oxford University Press. As a key member of our Product Operations team, you will play a critical role in ensuring the smooth delivery of our services to customers and colleagues.Key ResponsibilitiesTriage and resolve technical issues in a timely and efficient...

  • Service Delivery Specialist

    1 week ago

    Oxford, Oxfordshire, United Kingdom Universal Business Team Full time

    Job Summary:We are seeking a highly skilled Service Delivery Specialist to join our team at Universal Business Team. As a Service Delivery Specialist, you will be responsible for providing exceptional customer service and technical expertise to our clients.Key Responsibilities:Technical Support: Provide expert technical support to clients, including...

  • Service Manager for Supported Living

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom RB Social Care Full time

    Position Overview RB Social Care is a prominent organization dedicated to providing exceptional support for individuals with learning disabilities. We are currently seeking a Registered Service Manager to lead our Supported Living services. Key Responsibilities Oversee the daily operations of the support team, ensuring high-quality care and support for...

  • Service Manager for Supported Living

    4 days ago

    Oxford, Oxfordshire, United Kingdom RB Social Care Full time

    Position Overview RB Social Care is a prominent organization dedicated to providing exceptional support for individuals with learning disabilities. We are currently seeking a Registered Service Manager to lead our Supported Living services. Key Responsibilities Oversee the daily operations of the support team, ensuring high-quality care and support for...

IT Support Service Delivery Manager

1 month ago

Oxford, Oxfordshire, United Kingdom Oxford Nanopore Technologies Full time

Oxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and a commercial presence in many global locations across the US, APAC and Europe.


Oxford Nanopore employs from multiple subject areas including nanopore science, molecular biology and applications, informatics, engineering, electronics, manufacturing and commercialisation. The management team, led by CEO Dr Gordon Sanghera, has a track record of delivering disruptive technologies to the market.


Oxford Nanopore's sequencing platform is the only technology that offers real-time analysis, in fully scalable formats from pocket to population scale, that can analyse native DNA or RNA and sequence any length of fragment to achieve short to ultra-long read lengths. Our goal is to enable the analysis of any living thing, by anyone, anywhere

The details…
The IT Support Service Delivery Manager will play a pivotal role in leading the IT support team (UK & US based) to deliver outstanding services to ONT users globally. This position involves orchestrating the Service Desk operations within the IT Operations and Services team, ensuring a customer-first culture, and maintaining high standards of service delivery. The successful candidate will oversee vendor relationships, drive local support initiatives, and uphold support operations efficiency. Please note that this role is a 6-month fixed-term contract.

Key responsibilities include:
- Foster a customer-centric culture within the IT support team.
- Lead strategic vendor relationships, including oversight of outsourced 1st Line Support.
- Develop and supervise local support services for remote offices of ONT.
- Provide oversight of Support Operations, including device patching and support systems maintenance.
- Establish and enforce standards and best practices for service delivery.
- Ensure adherence to systems, processes, and methodologies for effective monitoring, control, and support.
- Contribute to continuous improvement initiatives, embracing ITIL best practices.
- Create self-help resources and user guides to reduce direct contact with the IT support team.
- Develop and maintain individual Development Plans for the IT Support team.
- Conduct regular user surveys to assess the efficiency of IT Support services.

What we're looking for…
The crucial requirements for the role include:
- Proven experience leading and mentoring technical teams in a dynamic environment.
- Strong IT technical expertise.
- Demonstrated leadership skills and experience managing teams and IT operations.
- Proficiency in managing strategic vendor relationships.
- Excellent problem-solving skills and a comprehensive understanding of various technologies.
- Outstanding communication skills with a customer-focused approach.
Ideally will also have a Degree or equivalent experience in Computer Science or a related field.
Additional capabilities that the role would require include :
- Adaptability to change.
- Strategic thinking and long-term goal planning.
- Ability to perform under pressure while maintaining focus on objectives.
- Engaging and motivating colleagues with enthusiasm and energy.
- Persuasive communication and confidence in presenting arguments.
- Goal-oriented mindset with perseverance and ambition.
- Coaching and mentoring abilities to develop team members.
- Interpersonal astuteness, emotional intelligence, and rapport-building skills.

We offer outstanding benefits to include an attractive bonus, generous pension contributions, private healthcare and an excellent starting salary. Based within beautiful, landscaped surroundings with tree-lined walks, water features and a lake, all of which make for a wonderful working environment.


If you are looking to utilise your skills to really make a difference to humankind, then consider joining our team and apply today


Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

#LI-JR1