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Business Performance Partner

1 month ago

England, UK, United Kingdom Smart Environmental Support Services Full time

Business Performance Partner | Permanent | National


Smart Environmental Support Solutions are excited to be recruiting for an Business Performance Partner to support our clients, who are Waste Management specialists, across the UK.


Who are Smart Environmental Support Solutions?

We are a recruitment partner to the waste and recycling industry, we thrive on the introduction of talented, skilled, and dedicated people like yourself to an industry that is growing year on year. An industry that creates sustainable opportunities and a wide spectrum of job roles with career prospects throughout.

Smart Solutions has “Social Value” at its core and prioritizes making a meaningful difference in people’s lives while leveraging their skills, and abilities to support our mission.

We stand with our client and believe in the power of inclusion, collaboration, and making a positive impact on society. We strive to create a supportive and diverse environment where individuals can thrive, contribute their unique perspectives, and make a difference.

Join us in our journey to make a meaningful difference and be part of a purpose-driven team dedicated to creating a brighter future for all


The Role

As a Business Performance Manager, you will be required to ensure the smooth and efficient delivery of all work allocated during deployments on client sites, in support of the Environmental Support Services Division.


Prior to any site visit you will speak with your line manager who will update on any specific work requested by Regional Directors/General Managers. If no specific work is allocated you should speak to the relevant Business Area Manager/Account Manager to agree any localised work that is required, such as staff training, pick rate checks and observations.


The Business Performance Partner will ensure that relationships with clients/local teams and staff are developed, maintained, and enhanced. They will attend client review meetings on a regular basis in support of the Business Area Managers/Account Managers and will feed into monthly meetings with Regional Directors and General Managers to ensure the operational support needs of the business are covered by the team.


This is a national role where frequent travel around the UK will be required.


Key Duties:

  • Build relationships with Business Area Managers, Account Managers and client site management to fully understand the operational and production needs of each site for which they are responsible.
  • Work with local site teams to drive operational efficiency at all Environmental Support Services sites.
  • Build good relationships with Business Performance Team colleagues and Operational site teams to gain a better understanding of site operational challenges.
  • Create weekly / monthly reports of on-site productivity for the client site managers, Regional Directors/General Managers and Business Area Managers.
  • Attend site visits and review meetings with client managers.
  • Take overall responsibility for the delivery and development of SmartSCOR+, Health & Safety Campaigns and operational reporting.
  • Provide Regional Directors/General Managers and Business Area Managers with performance feedback from the sites for which they are responsible.
  • Manage, motivate, and monitor Team Leaders and operatives on site to ensure the work they deliver is of the standard required.
  • Serve as the Company’s eyes and ears on site in the fight against modern slavery, including undertaking ‘undercover team’ work on site / sort lines, reporting finding back to management as required.
  • Being available to offer short term management support at sites, though only with prior approval of Manager and Director.


Some of the great Benefits we offer:

  • Base salary- £30,336 P/A
  • Call Allowance- £1000 P/A
  • Car Allowance- £3600 P/A
  • Business Mileage- 0.25p pm
  • Comprehensive Medical Cash Plan for your peace of mind– including Health Screening, dental cover, optical, chiropractor and much more
  • Discounts off Holistic wellbeing featuring alternative therapies, treatments, and counseling.
  • Join us in our mission to make a positive impact - we plant a tree for every new team member. Welcome to EmployTREE
  • Access to a 24-hour EAP Advice line & CBT support.
  • Celebrate success at our exclusive Company Award Events, held at surprise locations each year
  • Enjoy discounted gym memberships and more perks to keep you motivated and healthy.
  • Life Assurance
  • High Street Rewards, Vouchers and Cashback
  • 33 Days Annual Leave- Length of service scheme-Earn extra days annual leave for length of service/ awards & recognition
  • Training & Fully Mapped Development Plan & Accredited training courses
  • Corporate Charity Days off- paid time to help your local charity


Skills & Experience Required:

  • At least 2-year management experience in the recruitment Industry and/or equivalent management experience gained in waste, recycling or production environments.
  • Experience of high-volume blue-collar recruitment.
  • Client relationship building leading by example with staff on site.
  • Willingness to travel to and work from Client sites, including some anti-social hours work and staying away from home.
  • Knowledge of Microsoft Office.
  • The ability to work to deadlines.
  • Strong motivational, innovative, and interpersonal skills.
  • Initiative, drive, and enthusiasm.
  • Good planning and organisational skills.
  • Good communication skills at all levels.
  • The ability to work calmly under pressure.
  • Time management and remote management skills.
  • Clean Driving Licence & own vehicle