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F&B Assistant

2 months ago

Central London, London, United Kingdom LW Theatres Part time

F&B Assistant (Part Time) -Theatre Royal Drury Lane, London.

The role

Are you dedicated to creating incredible guest experiences? Do you take pride in delivering the highest possible standards?

At Theatre Royal Drury Lane we are looking for F&B Assistants to provide general support within the food and beverage department, ensuring a smooth and consistent experience for our guests.

This dynamic role involves working across all parts of the Lane destination venues, with responsibilities that are wide and varied, ensuring no two days are the same.

From collaborating closely with our Waiting and Bar Teams in the Grand Saloon and Cecil Beaton Bar to deliver exceptional food and drink service, setting up and servicing meetings and events and handling administrative tasks.

We are seeking a proactive and dynamic profile to join our team. The ideal candidate will be a team player with a strong customer service orientation.

What you will be doing

Food and Drink Service:

  • Be immersed in delivering the highest standards of quality, providing charismatic, warm and engaging service.
  • Greet guests and seat them at their tables.
  • Take orders, deliver food and drinks, and clear tables in the Cecil Beaton Bar, Grand Saloon, and Terrace.
  • Prepare and serve cold drinks and snacks in the bars.
  • Provide barista service.

Meetings and Events:

  • Assist with setting up events rooms with the required furniture and equipment configuration. Liaise with Venue Technicians to ensure the correct AV equipment is in place
  • Work at events, hosting and directing guests, assisting with the service of food and drinks, prepare, serve, and replenish refreshments according to the meeting specifications.
  • Monitor ongoing meetings and be available for any additional requests from the hirer.
  • Show potential bookers around spaces as required by Venue Management.

Oversight of Venue:

  • Act as hosts during non-show hours, greeting guests as they arrive at the venue and directing them around the building.
  • Monitor and maintain the presentation of the venue, ensuring all public areas are looking their best at all times.
  • Work closely with the Tours Team to coordinate and direct guests for the start of tours.
  • Facilitate the sales of house merchandise and provide up-to-date stock and sales data to Venue Management.

Reservations and Administrative tasks:

  • Handle calls and queries from guests regarding the Destination, providing information or redirecting guests as appropriate.
  • Take telephone and email reservations for tables and process them promptly and accurately.
  • Monitor and implement the Destination Diary, ensuring all spaces are ready for events and guests and delegates are directed efficiently.
  • Assist with receiving, checking, and distributing deliveries to the venue.

Health and Safety:

  • Complete and record compliance checks as required.
  • Be trained in and implement company emergency response plans and procedures, including fire, evacuation, and security situations.
  • Be trained in First Aid at Work as required.

What we need

  • Previous experience in a similar role within the hospitality or events industry.
  • Excellent customer service and communication skills.
  • Ability to work effectively in a team and independently.
  • Strong organizational skills and attention to detail.
  • Flexibility to work evenings, weekends, and holidays as required.
  • Confident using EPOS systems.
  • First Aid at Work certification is desirable.

Deadline for applications:25 September 2024

Diversity & Inclusion

At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds its one of our core values and we believe celebrating our differences is key to success.

At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair.

We are also open to discussing opportunities to work flexibly.

This role may close early if a sufficient number of applications are received.


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