Senior Customer Support Coordinator
1 month ago
Flexibility has become one of the defining features of successful workplaces. You now have the unique opportunity to join Coople, a pioneer in the world of flexible work and one of the largest players in the flexible staffing sector in Europe. Do you want to make flexible work a rewarding experience for ambitious workers and businesses? Are you a German speaker with experience in Customer Care? Then we are looking for you
As a Senior Customer Support Coordinator responsible for our German-speaking market in Switzerland, you will focus on delivering high level support to our worker and client base.
Your Responsibilities
- Part of our London-based team working on the Swiss-German market
- Respond to customer queries via phone, email and chat in a timely and professional manner.
- Trouble shoot and resolve customer issues ensuring a positive customer experience.
- Collaborate with other departments to escalate and resolve complex issues.
- Assist in team coaching and development, sharing best practices and helping new team members learn.
- Management of customer engagement tool.
- Collection of customer feedback on our platform to support further development by the Product and Marketing teams.
Your Capabilities and Skills
- Native level German, spoken and written.
- Fluent English, spoken and written.
- 3+ years of Customer Service experience (ideally in a technology led business).
- Proactive and dedicated individual with excellent interpersonal skills.
- Customer orientated, friendly and helpful person.
- Excellent organisation skills with a solution-orientated way of working.
- Ability to receive and implement feedback effectively.
- Be a team player and thrive working in a global, remote team.
- Comfortable working in a fast- passed team setting.
- Good knowledge of Excel, Powerpoint. Experience of Intercom a plus.
Work conditions
- The position is based in our London office (near Old Street Station) in a hybrid set-up (around two workings days / week in our office)
- Most of the shifts are planned during core business hours, Monday to Friday. The work will contain a couple of weekend shifts too (around 1 or 2 weekend days / month), but we have some flexibility to adapt our schedule to your availability
Coople are the UK’s Digital Staffing platform that has been working tirelessly for to make flexible work easy, reliable, and fulfilling. Why? Because we believe that work should adapt to life and not the other way around. We believe in being Ambitious, Pragmatic, Fair, Empowering and Passionate with the desire to make things happen. As a reward, you will see a visible and tangible effect of what you do.
What else can you expect? Stock shares for all employees, various on-the-job trainings, enhanced pension contributions, flexible working, free lunch and a great office in the heart of Old Street.
-
Customer Service Coordinator
4 months ago
UK, UK, United Kingdom Scientific Laboratory Supplies Ltd. Full timeAre you an enthusiastic and energetic Customer Sales Coordinator? Do you put the customer at the heart of everything you do and have a true passion to provide a second to none customer experience?Then Scientific Laboratory Supplies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of...
-
Senior Recruiting Coordinator
5 days ago
UK, UK, United Kingdom Equinix Full timeSenior Recruiting Coordinator – Contract Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our...
-
Customer Success Coordinator
2 weeks ago
UK, UK, United Kingdom Lease Electric Part timeWe are looking for a dedicated and organised Part-Time Customer Success Coordinator to join our team. This role is integral to the success of our sales operations, ensuring smooth management of our customer relationships, vehicle finance processing, and in-life contract management. You will be the main liaison between our customers, procurement partners, and...
-
Operations Support Coordinator
2 weeks ago
UK, UK, United Kingdom Gleeson Recruitment Group Full timeGRG are delighted to be partnering with a thriving organisation, who are looking to expand their team! We are seeking a highly motivated and organised Operations Support Coordinator to join their Birmingham offices, on a full-time, permanent basis. The role is required to be in office, Monday - Friday and is paying between £24K-£28K.This is a fantastic...
-
Customer Service Coordinator
3 months ago
London, UK, UK, United Kingdom Vertical Advantage Full timeMy client a leading ingredients manufacturing is looking for a bright candidate who is eager to kick start their career in supply chain and logistics. The Customer Service Coordinator role is an entry level role which requires no previous experience!As the Customer Service Coordinator you will be responsible for the end-to-end supply chain process ensuring...
-
Customer Care Coordinator
1 month ago
UK, UK, United Kingdom Thrive Approach Full timeAbout Us:Thrive helps teaching staff support the emotional wellbeing of children and young people, empowering them to feel safe, supported, and ready to learn. With over 50,000 trained staff across 2,600 schools and settings, Thrive has already impacted the lives of 600,000 children and young people. Our ambition is to reach 1.5 million students, improving...
-
Customer Experience Manager
2 weeks ago
UK, UK, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full timeBackground The InsurEvo Group is a fast-growing, multi-award-winning travel insurance broking group with a brand portfolio that serves different consumer cohorts and demographics across the UK, Ireland, and Australia. We have two core, highly respected brands, AllClear Travel Insurance and InsureandGo, which have covered over 30 million customers since their...
-
Senior Project Coordinator
1 month ago
UK, UK, United Kingdom CPS Group Limited Full timeSenior Project CoordinatorLocation: Hybrid Working - SwanseaSalary: Up to £42,000 + benefitsCPS Group is excited to partner with a leading IT organisation that is experiencing rapid growth and is now seeking a Senior Project Coordinator to join their dynamic team. This role will focus heavily on overseeing projects/programmes and ensuring the smooth...
-
Customer Account Coordinator
4 weeks ago
UK, UK, United Kingdom Incora Full timeCustomer Account Coordinator - BirminghamOur Incora Story is really taking off – we’d love you to join us for the journey!We are currently seeking a proactive Customer Account Coordinator to join us at our customer sites in Birmingham and Wolverhampton.As the leading supply chain solutions business in the aerospace industry Customers are at the heart of...
-
Head of Customer Success
2 months ago
UK, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeHead of Global Customer Success (Mat Cover)Company:Series-A funded scale-up RegTech business, in growth mode!Recognised and partnered with leading global financial institutions!Helping FI’s make historically complicated processes, super simple and save them a lot of time!The opportunity:Initially a Maternity cover role (6 months), but with definite scope...
-
Customer Service Specialist
2 months ago
UK, UK, United Kingdom ValuraNova Full timeOne of our key clients is a hyper-growth Medical Aesthetics company that manufactures and distributes energy-based devices. Having transitioned from distribution to a direct subsidiary just over a year ago and after their successful launch in the UK, our client stands out for embodying a robust culture that values collaboration, cutting-edge technology, and...
-
Contract Coordinator
2 weeks ago
London, UK, UK, United Kingdom Premier Work Support Full timePremier Work Support are looking for a Contract Coordinator to join our team supplying staff to the prestigious ExCel Exhibition and International Convention Centre. We have been providing the best customer service levels and running this contract for the past 20 years and now having won extra business, it’s time to expand.Set in the heart of London’s...
-
Sales Support Coordinator
1 week ago
London, UK, UK, United Kingdom Wonderful Recruitment & Development Part timeAre you a detail-oriented administrator with excellent interpersonal skills looking for a new opportunity in London? We are looking for a Sales Support Coordinator to join a leading global children’s publisher. Joining a growing team, the Sales Support Coordinator plays a crucial role in supporting the sales and account managers. In this role, you will...
-
Sales Support Coordinator
2 months ago
UK, UK, United Kingdom Bytes Software Services Full timePosition Title: Sales Support CoordinatorReports to: Sales Support ManagerTeam: Sales Support TeamDepartment: SalesPURPOSE OF JOB:*Please note as part of the recruitment process for this role applicants will be required to attend an assessment day on the 2nd December for a start date of 13th January 2025.To provide a high level of internal account management...
-
Customs Coordinator
3 weeks ago
UK, UK, United Kingdom Alchemy Global Talent Solutions Full timeWe are working with a Freight Forwarder looking for a Customs Clerk to join their team in Dover.This role is working 4 on 4 off night shift Responsibilities;Creating customs documentation for Air FreightOversee all customs clearance of traffic moving by road Complete customs entries from start to finish for Imports and ExportsCustoms import/export entry...
-
Senior Service Coordinator
3 weeks ago
UK, UK, United Kingdom MorePeople Full timeLead Service & Support Coordinator Are you an engineer from the food or liquid manufacturing industry, or do you have an industrial/mechanical background, are you looking to step away from tools and transition into an office-based leadership role? This newly created position, driven by business growth, offers the chance to work closely with the Service &...
-
Sales Support Coordinator
3 weeks ago
Solihull, West Midlands, | Sunbury, on, Thames, Surrey, UK | Birmingham, Midlands, UK, United Kingdom Johnson Controls Full timeJob Title: Sales Support CoordinatorLocation: Solihull or SunburyDepartment: Sales/OperationsReports To: Senior Sales CoordinatorJob OverviewWe are seeking a motivated and detail-oriented Sales Coordinator to support our sales and operations teams in preparing and managing quotes. In this entry-level role, you will work closely with experienced team members...
-
Senior Coordination Engineer
3 weeks ago
London, UK, UK, United Kingdom QCS Staffing Full timeSenior Coordination Engineer – Data Centres – London Our client, an experienced principal contractor who partners with some of the biggest data centre providers in the market, are currently seeking a brand-new Senior Coordination Engineer. The project at hand is based in London, and long-term future work is expected in the area. Achieving a huge...
-
Roadshow Coordinator
3 weeks ago
UK, UK, United Kingdom ISE Partners Full timeFantastic opportunity, for you, a bright, focused, and ambitious Roadshow Coordinator or Investor Relations Assistant to join a global leading investment firm. This well-renowned investment firm is seeking a Roadshow Coordinator to be based in their client-facing investment division. You will be the first point of contact with investors, clients, Senior...
-
Customer Support Associate
2 months ago
UK, UK, United Kingdom DA Financial Trading Recruitment Full timeAn FX/CFD Trading client of ours based in London are looking to recruit a 'Customer Support Associate - Italian Speaking' role.The role offers a basic salary of up to £35k, plus bonus/benefits.London central, office based (nearest station Liverpool St.) 1 day per week working from home. This is a permanent role.You must have previous experience in a...