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Complaints Handler

4 months ago

Basingstoke UK, Hampshire, United Kingdom The OPRA Group Full time

A great opportunity to join a fantastic company in Basingstoke, who are recruiting a Complaints Handler position.

The key element of the role is to investigate, resolve and report on complaints received for Property and Savings customers, providing the highest level of customer experience and delivery fair and justified customer outcomes.

Including the resolution of complaints within SLA, complying with regulatory deadlines and rules and liaison with the Financial Ombudsman Services in relation to escalated complaints.

If of interest it would be great to hear from you.