Complaints Resolution Specialist
4 days ago
Job Summary:
We are seeking a skilled Complaints Handler to join our team at The Recruitment Co. As a Complaints Handler, you will be responsible for resolving customer complaints in a timely and effective manner.
Key Responsibilities:
- Investigate customer complaints and identify root causes
- Provide empathetic and effective resolutions to customers
- Work collaboratively with colleagues to resolve complex issues
- Communicate complex matters in a simple and supportive way
- Use sound judgment to make decisions and take appropriate actions
Requirements:
- Strong customer service experience
- Ability to communicate effectively with customers and colleagues
- Good PC skills and knowledge of Microsoft Office
- Attention to detail and ability to work accurately
- Good written communication skills
What We Offer:
We offer a competitive salary and a supportive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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