Complaints Resolution Specialist

4 days ago


Basingstoke, Hampshire, United Kingdom The Recruitment Co Full time
Job Title: Complaints Handler

Job Summary:

We are seeking a skilled Complaints Handler to join our team at The Recruitment Co. As a Complaints Handler, you will be responsible for resolving customer complaints in a timely and effective manner.

Key Responsibilities:

  • Investigate customer complaints and identify root causes
  • Provide empathetic and effective resolutions to customers
  • Work collaboratively with colleagues to resolve complex issues
  • Communicate complex matters in a simple and supportive way
  • Use sound judgment to make decisions and take appropriate actions

Requirements:

  • Strong customer service experience
  • Ability to communicate effectively with customers and colleagues
  • Good PC skills and knowledge of Microsoft Office
  • Attention to detail and ability to work accurately
  • Good written communication skills

What We Offer:

We offer a competitive salary and a supportive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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