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Complaints Resolution Specialist

2 months ago

Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

Job Summary

The Recruitment Co. is seeking a skilled Complaints Advisor to join our team. As a Complaints Advisor, you will be responsible for resolving customer complaints in a fair and timely manner.

Key Responsibilities:

  • Investigate and resolve customer complaints in accordance with company policies and procedures
  • Communicate with customers to understand their concerns and provide solutions
  • Work with internal teams to resolve complex complaints
  • Develop and implement processes to prevent future complaints

Requirements:

  • Experience in a customer-facing role with a focus on complaint resolution
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Knowledge of company policies and procedures

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment