Current jobs related to Complaints Resolution Specialist - Basingstoke, Hampshire - The Recruitment Co

  • Complaints Resolution Specialist

    1 month ago

    Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Complaints Advisor OpportunityWe are seeking a skilled Complaints Advisor to join our client's existing team in Basingstoke. As a Complaints Advisor, you will play a crucial role in resolving customer complaints and providing exceptional customer service.Key Responsibilities:Resolve customer complaints in a timely and professional mannerProvide clear and...

  • Complaints Resolution Specialist

    1 month ago

    Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Complaints Advisor OpportunityWe are seeking a skilled Complaints Advisor to join our client's existing team in Basingstoke. As a Complaints Advisor, you will play a crucial role in resolving customer complaints and providing exceptional customer service.Key Responsibilities:Resolve customer complaints in a timely and professional mannerProvide clear and...

  • Complaints Resolution Specialist

    2 months ago

    Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Job Summary: We are seeking a skilled Complaints Handler to join our team at The Recruitment Co.About the Role: As a Complaints Handler, you will be responsible for resolving customer complaints in a professional and timely manner.Key Responsibilities:Respond to customer complaints via phone, email, or in-personInvestigate and resolve customer complaints in...

  • Complaints Resolution Specialist

    2 months ago

    Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Job Summary: We are seeking a skilled Complaints Handler to join our team at The Recruitment Co.About the Role: As a Complaints Handler, you will be responsible for resolving customer complaints in a professional and timely manner.Key Responsibilities:Respond to customer complaints via phone, email, or in-personInvestigate and resolve customer complaints in...

  • Complaints Resolution Specialist

    1 month ago

    Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Complaints Advisor OpportunityWe are currently recruiting for Complaints Advisors to join our client's existing team based in Basingstoke.Key Responsibilities:Providing excellent customer service and resolving complaints in a timely and professional manner.Working closely with the team to ensure effective complaint management and resolution.Offering a...

  • Complaints Resolution Specialist

    1 month ago

    Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Complaints Advisor OpportunityWe are currently recruiting for Complaints Advisors to join our client's existing team based in Basingstoke.Key Responsibilities:Providing excellent customer service and resolving complaints in a timely and professional manner.Working closely with the team to ensure effective complaint management and resolution.Offering a...

  • Complaints Resolution Specialist

    4 weeks ago

    Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Job OverviewWe are seeking a skilled Complaints Handler to join our team at The Recruitment Co.Key Responsibilities:Provide exceptional customer service and resolve complaints in a timely and professional manner.Utilize strong communication skills to understand customer concerns and provide effective solutions.Work collaboratively with internal teams to...

  • Complaints Resolution Specialist

    4 weeks ago

    Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Job OverviewWe are seeking a skilled Complaints Handler to join our team at The Recruitment Co.Key Responsibilities:Provide exceptional customer service and resolve complaints in a timely and professional manner.Utilize strong communication skills to understand customer concerns and provide effective solutions.Work collaboratively with internal teams to...

  • Complaint Resolution Manager

    3 weeks ago

    Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Plc Full time

    Job Title: Complaint Resolution ManagerWe are seeking a highly skilled Complaint Resolution Manager to join our team at Sanderson Recruitment Plc. As a key member of our customer service team, you will be responsible for leading the complaint handling process, ensuring that all complaints are resolved efficiently and effectively.Key Responsibilities:Lead and...

  • Complaints Resolution Specialist

    1 month ago

    Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Job Title: Complaints Handler We are seeking a skilled Complaints Handler to join our team at The Recruitment Co. in Basingstoke. As a Complaints Handler, you will be responsible for resolving customer complaints in a professional and timely manner. Key Responsibilities: Respond to customer complaints via phone, email, or in-person Investigate and...

  • Complaints Resolution Specialist

    1 month ago

    Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Job Title: Complaints Handler We are seeking a skilled Complaints Handler to join our team at The Recruitment Co. in Basingstoke. As a Complaints Handler, you will be responsible for resolving customer complaints in a professional and timely manner. Key Responsibilities: Respond to customer complaints via phone, email, or in-person Investigate and...

  • Complaints Resolution Specialist

    1 month ago

    Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Job Title: Complaints HandlerWe are seeking a skilled Complaints Handler to join our team at The Recruitment Co. in Basingstoke. As a Complaints Handler, you will be responsible for resolving customer complaints in a timely and professional manner.Key Responsibilities:Respond to customer complaints via phone, email, or in-personInvestigate and resolve...

  • Complaints Resolution Specialist

    1 month ago

    Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Job Title: Complaints HandlerWe are seeking a skilled Complaints Handler to join our team at The Recruitment Co. in Basingstoke. As a Complaints Handler, you will be responsible for resolving customer complaints in a timely and professional manner.Key Responsibilities:Respond to customer complaints via phone, email, or in-personInvestigate and resolve...

  • Complaints Resolution Specialist

    1 month ago

    Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Complaints AdvisorWe are seeking a skilled Complaints Advisor to join our team at The Recruitment Co. in Basingstoke. As a key member of our team, you will be responsible for handling customer complaints and providing exceptional service to our clients.Key Responsibilities:Handle inbound customer service complaint callsProvide solutions to customer...

  • Complaints Resolution Specialist

    1 month ago

    Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Complaints AdvisorWe are seeking a skilled Complaints Advisor to join our team at The Recruitment Co. in Basingstoke. As a key member of our team, you will be responsible for handling customer complaints and providing exceptional service to our clients.Key Responsibilities:Handle inbound customer service complaint callsProvide solutions to customer...

  • Complaints Resolution Specialist

    1 month ago

    Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Complaints Advisor RoleWe are currently recruiting for Complaints Advisors to join our client’s existing team based in Basingstoke.Key Responsibilities:Manage and resolve customer complaints in a professional and timely manner.Provide excellent customer service and communicate effectively with customers.Work closely with the team to ensure that customer...

  • Complaints Resolution Specialist

    1 month ago

    Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Complaints Advisor RoleWe are currently recruiting for Complaints Advisors to join our client’s existing team based in Basingstoke.Key Responsibilities:Manage and resolve customer complaints in a professional and timely manner.Provide excellent customer service and communicate effectively with customers.Work closely with the team to ensure that customer...

  • Complaints Resolution Specialist

    4 weeks ago

    Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Job OverviewWe are seeking a skilled Complaints Handler to join our team at The Recruitment Co. in Basingstoke. As a key member of our customer service team, you will be responsible for resolving customer complaints in a professional and timely manner.Key Responsibilities:Respond to customer complaints via phone, email, or in-personInvestigate and resolve...

  • Complaints Resolution Specialist

    4 weeks ago

    Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Job OverviewWe are seeking a skilled Complaints Handler to join our team at The Recruitment Co. in Basingstoke. As a key member of our customer service team, you will be responsible for resolving customer complaints in a professional and timely manner.Key Responsibilities:Respond to customer complaints via phone, email, or in-personInvestigate and resolve...

  • Complaints Resolution Specialist

    1 month ago

    Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Job Title: Complaints HandlerWe are seeking a skilled Complaints Handler to join our team at The Recruitment Co.Key Responsibilities:Provide exceptional customer service and resolve complaints in a timely and professional manner.Utilize strong communication skills to understand customer concerns and provide effective solutions.Work collaboratively with...

Complaints Resolution Specialist

2 months ago

Basingstoke, Hampshire, United Kingdom The Recruitment Co Full time
Job Description

We are seeking a skilled Complaints Resolution Specialist to join our team at The Recruitment Co. As a Complaints Handler, you will play a crucial role in ensuring that our clients receive exceptional customer service and that their complaints are resolved efficiently and effectively.

Key Responsibilities:
  • Handle inbound customer service complaint calls in a professional and courteous manner.
  • Deliver timely responses to customers via email or phone, ensuring that their concerns are addressed and resolved.
  • Prioritize and clear the queue of customer complaints, ensuring that all issues are resolved in a timely manner.
  • Provide clear and concise information to customers, using sound judgment and empathy to resolve complex issues.
  • Work in line with company standards and service level agreements, using in-house systems to log calls and amendments.
Requirements:
  • Strong customer service experience, with a proven track record of resolving complaints and issues.
  • Desirable experience in Complaint Handling and/or Life & Pensions.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Good PC skills and knowledge of Microsoft Office, with attention to detail and the ability to produce high-quality written communication.
Working Environment:

This is a full-time, permanent contract position, working Monday to Friday, 9am to 5pm. The successful candidate will be based in a dynamic and supportive team environment, with opportunities for growth and development.