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Complaints Resolution Specialist

1 month ago

Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time
Job Overview

We are seeking a skilled Complaints Handler to join our team at The Recruitment Co. in Basingstoke. As a key member of our customer service team, you will be responsible for resolving customer complaints in a professional and timely manner.

Key Responsibilities:

  • Respond to customer complaints via phone, email, or in-person
  • Investigate and resolve customer complaints in a fair and timely manner
  • Provide excellent customer service and ensure customer satisfaction
  • Work closely with internal teams to resolve complex customer issues

Requirements:

  • Strong customer service experience
  • Ability to work in a fast-paced environment
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive salary of £23,400 - £25,000 per annum
  • A comprehensive benefits package
  • Ongoing training and development opportunities

How to Apply:

Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you.