Complaints Resolution Specialist

1 week ago


Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time £23,400 - £25,000

Job Title:

Complaints Handler


Hours:

Monday to Friday, 9am to 5pm


Location:

The Recruitment Co. office (full-time, office-based)


Requirements:

We are seeking a highly skilled and experienced Complaints Handler to join our team. The ideal candidate will have a strong background in customer service and complaint handling, with a proven track record of resolving complex issues.


Key Responsibilities:

  1. Respond to customer complaints in a timely and professional manner
  2. Investigate and resolve customer complaints in accordance with company policies and procedures
  3. Provide excellent customer service and ensure customer satisfaction
  4. Work collaboratively with internal teams to resolve customer complaints
  5. Maintain accurate records of customer complaints and resolutions


Requirements and Qualifications:

  • Strong customer service experience, preferably in a complaint handling role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office, including Word and Excel


What We Offer:

The Recruitment Co. offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



  • Basingstoke, Hampshire, United Kingdom DILIGENTA Full time

    Job DescriptionJob Title: Complaint Resolution SpecialistJob Summary:Diligenta is seeking a highly skilled Complaint Resolution Specialist to join our team. As a Complaint Resolution Specialist, you will be responsible for handling customer complaints with empathy and professionalism, ensuring timely resolution of issues while maintaining high customer...


  • Basingstoke, Hampshire, United Kingdom DILIGENTA Full time

    Job DescriptionJob Title: Complaint Resolution SpecialistJob Summary:Diligenta is seeking a highly skilled Complaint Resolution Specialist to join our team. As a Complaint Resolution Specialist, you will be responsible for handling customer complaints with empathy and professionalism, ensuring timely resolution of issues while maintaining high customer...


  • Basingstoke, Hampshire, United Kingdom Diligenta Full time £25,000

    About the RoleWe are seeking a highly skilled Complaint Resolution Specialist to join our team at Diligenta. As a Complaint Resolution Specialist, you will be responsible for handling customer complaints with empathy and professionalism, ensuring timely resolution of issues while maintaining high customer satisfaction.Key ResponsibilitiesHandle customer...


  • Basingstoke, Hampshire, United Kingdom Diligenta Full time £25,000

    About the RoleWe are seeking a highly skilled Complaint Resolution Specialist to join our team at Diligenta. As a Complaint Resolution Specialist, you will be responsible for handling customer complaints with empathy and professionalism, ensuring timely resolution of issues while maintaining high customer satisfaction.Key ResponsibilitiesHandle customer...


  • Basingstoke, Hampshire, United Kingdom DILIGENTA Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Complaint Resolution Specialist. As a key member of our customer service team, you will be responsible for handling customer complaints with empathy and professionalism.Key ResponsibilitiesResolve customer complaints in a timely and effective manner.Collaborate with...


  • Basingstoke, Hampshire, United Kingdom DILIGENTA Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Complaint Resolution Specialist. As a key member of our customer service team, you will be responsible for handling customer complaints with empathy and professionalism.Key ResponsibilitiesResolve customer complaints in a timely and effective manner.Collaborate with...


  • Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Job SummaryThe Recruitment Co. is seeking a skilled Complaints Advisor to join our team. As a Complaints Advisor, you will be responsible for resolving customer complaints in a fair and timely manner.Key Responsibilities:Investigate and resolve customer complaints in accordance with company policies and proceduresCommunicate with customers to understand...


  • Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Job SummaryThe Recruitment Co. is seeking a skilled Complaints Advisor to join our team. As a Complaints Advisor, you will be responsible for resolving customer complaints in a fair and timely manner.Key Responsibilities:Investigate and resolve customer complaints in accordance with company policies and proceduresCommunicate with customers to understand...


  • Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Job Summary: We are seeking a skilled Complaints Handler to join our team at The Recruitment Co.About the Role: As a Complaints Handler, you will be responsible for resolving customer complaints in a professional and timely manner.Key Responsibilities:Respond to customer complaints via phone, email, or in-personInvestigate and resolve customer complaints in...


  • Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Job Summary: We are seeking a skilled Complaints Handler to join our team at The Recruitment Co.About the Role: As a Complaints Handler, you will be responsible for resolving customer complaints in a professional and timely manner.Key Responsibilities:Respond to customer complaints via phone, email, or in-personInvestigate and resolve customer complaints in...


  • Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Job DescriptionJob SummaryWe are seeking a skilled Complaints Advisor to join our team at The Recruitment Co. in a full-time, permanent contract role.Key Responsibilities:Provide exceptional customer service and resolve complaints in a fair and timely manner.Work closely with clients to understand their concerns and provide solutions that meet their...


  • Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at The Recruitment Co. as a Complaints Advisor. As a key member of our customer service team, you will be responsible for handling inbound customer service complaint calls, ensuring timely responses, and providing clear and concise information to customers.Key...


  • Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at The Recruitment Co. as a Complaints Advisor. As a key member of our customer service team, you will be responsible for handling inbound customer service complaint calls, ensuring timely responses, and providing clear and concise information to customers.Key...


  • Basingstoke, Hampshire, United Kingdom Diligenta Full time £25,000

    Trainee Complaint Resolution SpecialistComprehensive Training Program: Diligenta offers a robust 12-week training initiative aimed at individuals with a strong background in customer service, aspiring to transition into the field of complaint resolution.Work Schedule: This role operates Monday to Friday, from 8 AM to 6 PM, totaling 37 hours per week.Career...


  • Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Complaints AdvisorWe are seeking a skilled professional to fill the role of Complaints Advisor at The Recruitment Co.Salary: £23,400 - £25,000 depending on experienceFull-time, permanent contractAs a Complaints Advisor, you will be responsible for resolving customer complaints in a professional and timely manner. You will work closely with our team to...


  • Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Complaints AdvisorWe are seeking a skilled professional to fill the role of Complaints Advisor at The Recruitment Co.Salary: £23,400 - £25,000 depending on experienceFull-time, permanent contractAs a Complaints Advisor, you will be responsible for resolving customer complaints in a professional and timely manner. You will work closely with our team to...


  • Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Job DescriptionJob SummaryWe are seeking a skilled Complaints Advisor to join our team at The Recruitment Co. as a permanent, full-time employee. As a Complaints Advisor, you will be responsible for resolving customer complaints in a fair and efficient manner.Key Responsibilities:Respond to customer complaints in a professional and courteous...


  • Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Job DescriptionJob SummaryWe are seeking a skilled Complaints Advisor to join our team at The Recruitment Co. as a permanent, full-time employee. As a Complaints Advisor, you will be responsible for resolving customer complaints in a fair and efficient manner.Key Responsibilities:Respond to customer complaints in a professional and courteous...


  • Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Job OverviewWe are seeking a skilled Complaints Advisor to join our client's existing team in Basingstoke. As a Complaints Advisor, you will play a crucial role in resolving customer complaints and providing exceptional customer service.**Key Responsibilities:**Respond to customer complaints in a timely and professional mannerInvestigate and resolve customer...


  • Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

    Job OverviewWe are seeking a skilled Complaints Advisor to join our client's existing team in Basingstoke. As a Complaints Advisor, you will play a crucial role in resolving customer complaints and providing exceptional customer service.**Key Responsibilities:**Respond to customer complaints in a timely and professional mannerInvestigate and resolve customer...