Complaints Resolution Specialist
1 week ago
Job Title:
Complaints Handler
Hours:
Monday to Friday, 9am to 5pm
Location:
The Recruitment Co. office (full-time, office-based)
Requirements:
We are seeking a highly skilled and experienced Complaints Handler to join our team. The ideal candidate will have a strong background in customer service and complaint handling, with a proven track record of resolving complex issues.
Key Responsibilities:
- Respond to customer complaints in a timely and professional manner
- Investigate and resolve customer complaints in accordance with company policies and procedures
- Provide excellent customer service and ensure customer satisfaction
- Work collaboratively with internal teams to resolve customer complaints
- Maintain accurate records of customer complaints and resolutions
Requirements and Qualifications:
- Strong customer service experience, preferably in a complaint handling role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office, including Word and Excel
What We Offer:
The Recruitment Co. offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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