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Complaints Resolution Specialist

2 months ago

Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time
Job Description

Job Summary

We are seeking a skilled Complaints Advisor to join our team at The Recruitment Co. as a permanent, full-time employee. As a Complaints Advisor, you will be responsible for resolving customer complaints in a fair and efficient manner.

Key Responsibilities:

  • Respond to customer complaints in a professional and courteous manner
  • Investigate and resolve customer complaints in a timely and effective manner
  • Provide excellent customer service and ensure customer satisfaction
  • Work collaboratively with internal teams to resolve customer complaints

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive salary of £23,400 - £25,000 depending on experience
  • A full-time, permanent contract
  • The opportunity to work with a reputable company in the industry

About Our Company:

The Recruitment Co. is a leading recruitment agency that specializes in placing candidates in various industries. We are committed to providing excellent service to our clients and candidates, and we are seeking a skilled Complaints Advisor to join our team.