Strategic Account Manager
4 weeks ago
Client: Fintech Saas Company
Requirements and responsibilities
• Strong communication, collaboration, negotiation, and executive presentation skills.
• Maintain and update all assigned accounts and opportunities in the CRM system.
• Open to travel to EMEA, and APAC regions for customer visits to ensure customer satisfaction and to obtain further opportunities.
• Review annual renewals quotes and follow up on invoices for finance in case of escalations.
• Prepare quotes, delivery dates, and payment schedule and arrange for installation of services as appropriate.
• Cultivate and strengthen relationships with our existing client base to become a trusted advisor.
• Help existing customers attain success by using the products and services to their full potential.
• Understand customer business and how our clients' products help them, proactively seek further sales opportunities.
• Be the voice of the customer, collaborate internally to ensure the customer gets the best service. • Quarterly review meetings with customers to provide updates, and product offerings, gather feedback/suggestions, and identify action items for both sides.
• Interact with the Professional Services, Product Development, and Support teams for appropriate support.
• Participate in planning, driving attendance, and executing marketing activities including Webinars, Seminars, and other Client events.
• Create Account Plans for each of the allocated accounts.
• Schedule Surveys – Customer Satisfaction and Project Feedback.
Qualifications & Skills
Fintech experience is a must, ideally in a SaaS environment.
• Master’s or Bachelor’s degree in business, general management, or another related field.
• High energy, a strong desire to over-achieve, and keen to learn and grow.
• Demonstrated success in meeting or exceeding assigned objectives and targets.
• Demonstrated strong business acumen and the ability to engage, collaborate, and influence key account stakeholders both internal and external.
• Minimum 2 years of sales experience in Enterprise Software Sales.
• Strong business writing and verbal communications skills.
• Experience in energy and commodities markets is a plus.
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