Project Analyst I

4 days ago

Brighton, East Sussex, United Kingdom American Express Full time
You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Account Processing Network (GAPN) is a part of the Global Consumer Servicing & Fulfillment organization within Global Servicing Group (GSG). GAPN is comprised of teams that provide critical account processing for our customers - from issuing cards, sending statements, processing remittances, encashing Traveler's Cheques, and ensuring correct credit bureau information.

Global Payment Services is responsible for processing incoming remittance payments from Cardmembers and Corporate Clients, ensuring card accounts are credited accordingly, balances are updated, and further spend is enabled. This includes global responsibility for key third parties and banks, control and issues management, process transformation, and Payment operations.

This role provides a unique opportunity to work with a global team and gain a deep understanding of Global Payment Services processes. Your primary responsibility will be to manage issues in identification, timely communication, and eventual resolution of Payment related issues for EMEA Region. You should enjoy solving complex problems and should have a strong product mindset to influence and drive the resolution of issues, collaborating with Technologies, Operations, and Operational Excellence.

Responsibilities
  • Work with a team of System Specialists to manage day to day Issues.
  • Accountability as the point of contact for ORE and CAP management of issues.
  • Influence up/down/across to resolve issues and conduct rapid remediation for impacted Card Members.
  • Collaborating with Technologies, GMNS, and Operations Excellence (OE) for Payment improvement initiatives.
  • Collaborate with Technology, OE, Compliance, and Operations teams to facilitate immediate changes and workarounds in support of issue resolution.
  • Responsible for facilitating various internal and external audits like PWC, IAG, market/regional conducted for EMEA region
  • Collaborate within and across business units to support prioritization, planning, and monitoring changes/project implementation to avoid CM impacts/complaints.
  • Provide reporting and recommendations for improvements based on Issue activities and impacts, supporting audits and other improvement activities.
Minimum Requirements
  • Strong written and verbal communication skills with the ability to cater to a diverse audience across markets: Payment Leadership, Operations Excellence, Business Operations, Partner Managers, Payment banks, and leadership across the organization.
  • Commitment to drive a culture of accountability and ownership to empower teams and motivate change.
  • Flexibility and experience working with and collaborating with team members across various time zones.
  • Fluent in English.
Preferred Experience
  • Experience managing the resolution of immediate customer or operational issues.
  • Working with Payment Technologies, Operations, Vendors, and Banks.
  • Experience in MS Office - Excel, AXIOM, Globe Star, GSP / CSP.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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