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Project Analyst I

2 months ago

Brighton, Brighton and Hove, United Kingdom AMEX Full time

Lead the Way with American Express

We're a global and diverse community of colleagues with a commitment to backing our customers, communities, and each other. As a Project Analyst I, you'll be part of our Global Payment Services team, responsible for managing issues and driving resolution in the EMEA Region.

Key Responsibilities:

  • Manage day-to-day issues with a team of System Specialists
  • Be the point of contact for ORE and CAP management of issues
  • Influence up/down/across to resolve issues and conduct rapid remediation for impacted Card Members
  • Collaborate with Technologies, GMNS, and Operations Excellence for Payment improvement initiatives
  • Facilitate internal and external audits, such as PWC and IAG, for the EMEA region
  • Support prioritization, planning, and monitoring changes/project implementation to avoid CM impacts/complaints
  • Provide reporting and recommendations for improvements based on Issue activities and impacts

Requirements:

  • Strong written and verbal communication skills with the ability to cater to a diverse audience
  • Commitment to drive a culture of accountability and ownership
  • Flexibility and experience working with team members across various time zones
  • Fluent in English

Preferred Experience:

  • Experience managing the resolution of immediate customer or operational issues
  • Working with Payment Technologies, Operations, Vendors, and Banks
  • Experience in MS Office - Excel, AXIOM, Globe Star, GSP / CSP

What We Offer:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements
  • Generous paid parental leave policies
  • Free access to global on-site wellness centers
  • Free and confidential counseling support
  • Career development and training opportunities