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Project Integration Specialist I

2 months ago

Brighton, Brighton and Hove, United Kingdom American Express Full time
Empowering Progress Together.
At American Express, we believe that with the right support, individuals and organizations can achieve remarkable advancements. Joining our team means becoming part of a diverse global community dedicated to uplifting our customers, communities, and each other. Here, you will have the opportunity to learn and develop as we assist you in crafting a career path that is uniquely yours, complemented by benefits and programs that cater to your personal and professional needs.

As a valued member of American Express, your contributions, leadership, and impact will be acknowledged, with every team member having the chance to partake in the company's achievements. Together, we strive to uphold our core values and our commitment to delivering the best customer experience worldwide, all while fostering an environment where everyone feels valued and included.

Join us at American Express and let’s make a difference together.
Role Overview


This position is part of the Global Commercial Credit Strategy and Integration (GSI) team, which is responsible for developing strategies and integrating new products and modifications into the Commercial Credit International teams. GSI is focused on optimizing the strategy for Global Commercial Credit (GCC) and managing various integration and analytical projects from inception to execution.

As a Project Analyst within GSI, you will play a key role in formulating impactful strategies to achieve our objectives, building and maintaining strong relationships with project stakeholders (Operations, Capabilities, Compliance, Risk), ensuring seamless integration of changes into our operational teams while minimizing potential negative impacts and maximizing opportunities for anticipated benefits.

Key Responsibilities:

  • Oversee comprehensive project management across International Commercial Credit markets
  • Cultivate and sustain robust relationships with essential partners
  • Manage multiple initiatives concurrently, taking ownership of changes while collaborating on larger projects
  • Contribute to strategies aimed at surpassing Commercial Credit objectives - enhancing operational efficiency, maximizing collections, mitigating risks, and improving customer satisfaction
  • Provide analytical insights to enhance Right Party Contact rates and Total Dollars Collected metrics
  • Develop and maintain project timelines and status reports, keeping stakeholders informed on progress, milestones, risks, and metrics to ensure timely project completion
  • Ensure that legal and regulatory considerations are integral to all project implementations and executions
  • Deliver clear and effective communication
  • Strengthen the GCC brand with business partners, aligning with our global objectives
Required Qualifications:

  • Proven project management skills and experience
  • Exceptional communication abilities, capable of conveying project goals to stakeholders and business partners
  • Ability to collaborate across various teams and business lines, engaging with remote partners globally
  • Strong analytical skills, with a knack for identifying challenges and proposing solutions
  • Track record of delivering measurable results across shareholder and customer metrics
  • Proficiency in Microsoft Excel and PowerPoint
  • Preferred expertise in credit products, policies, procedures, and servicing capabilities within GCC
At American Express, we prioritize the well-being of our colleagues and their families through a comprehensive suite of benefits and programs. This includes a focus on physical, financial, and mental health throughout all life stages. Our benefits encompass:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (subject to location)
  • Flexible working arrangements including hybrid, onsite, or virtual options based on role and business needs
  • Generous parental leave policies (subject to location)
  • Access to global wellness centers staffed with healthcare professionals (subject to location)
  • Confidential counseling support through our Healthy Minds program
  • Opportunities for career development and training
Employment with American Express is contingent upon the successful completion of a background verification check, in accordance with applicable laws and regulations.