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Customer Solutions Manager

4 months ago

Windsor UK, Windsor & Maidenhead, United Kingdom Trilliant Full time

Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions.


We are a device-agnostic, integrated, multi-technology communication platform that provides flexibility to balance technological capabilities with economic needs. Trilliant is committed to best-in-class solutions that empower our customers and their customers to connect to the world of things.


We are an equal-opportunity employer offering comprehensive benefits and compensation packages with a selection of insurance programs. We have dynamic and collaborative work environments with some of the brightest employees in the world. We invest in people and provide opportunities for our employees to grow hand in hand with our business.


Job Description:

Trilliant is hiring a Customer Solutions Manager which is a high-impact position that will play a critical role in the pursuit of new business in the utility sector through the development of targeted Smart Grid solutions materials, proposals, demos, presentations, and whiteboard workshops. This position shall be based in Windsor reporting directly to the Managing Director while being a member of a highly skilled Sales, Commercial, and Customer Solutions team and working directly with the Lead Sales VP. The ideal candidate should both be highly self-driven and self-capable in high-pressure situations in front of customers as well as become a strong team player, proactively offering best practices, technology, and competitive insights to other team members, and tapping into another team member's deep expertise when needed to best position Trilliant solutions.


Position Responsibilities:


Sales enablement:

  • As a member of the EMEA team, will work closely with Sales and Commercial Operations to define critical customer technical requirements and help how best to position Trilliant offerings.
  • Prospect and technically prequalify new sales opportunities through inbound lead follow-up and outbound calls, text messages, and emails.
  • Work closely with Product Marketing, Business Development, and other Customer Solutions team members to define and deliver compelling field demonstration scenarios, technical presentations, and workshop materials for use with customers.
  • Will work closely with Product Management and Engineering to obtain a deep understanding of current product capabilities and roadmap for use in demos with Sales, customers, and partners.
  • Work closely with Product Management and Engineering to promote new technical innovation that compliments Trilliant’s portfolio of products and services.


Direct customer support:

  • With guidance from the Sales lead on account objectives will prepare and present demos, workshops, and other technical materials directly to customers and prospects.
  • Will work directly with customers to help define the optimal solution architecture to meet the customer’s objectives.
  • Support for product evaluations at customer facilities involving product demonstrations and lab validation of core capabilities.


Partner support:

  • Identify third-party technical partners that could complement Trilliant products and services.
  • Provide demonstrations and other support for partners, including system integrators, distribution automation vendors, and other partners in the Smart Grid ecosystem.
  • Technical proposal response development:
  • Work closely with Sales to understand customer nuances and bid strategy associated with proposals that may be global opportunities.
  • Reads, interprets, and summarizes to the broader team the technical requirements of proposals, tenders, and bid requests.
  • Drive overall technical solutions to best meet RFP and customer requirements.
  • Will work closely with Product Management and Engineering to obtain a deep understanding of current product capabilities and roadmap for use as appropriate in proposals and other customer-facing materials.
  • Lead role in producing proposals and bid responses, ensuring all material developed by the proposal response team conveys a consistent and compelling solution message in alignment with the identified proposal objectives.



Position Requirements:

  • Looking for 5-7 years of sales experience in the utility industry and/or Smart Grid-related experience.
  • Considerable travel to EMEA customers, conferences, and partners will be a requirement.
  • Must have a very solid working knowledge of how network products and software work.
  • Strong knowledge of wireless technologies is a requirement.
  • Must learn to be very proficient with all Trilliant’s products including communications equipment, end-point devices, and head-end software applications.
  • Ability to work effectively with the many different functional areas within the organization and with outside customers and partners.
  • Capable of working under tight deadlines, with the capacity to work on several projects concurrently.
  • Ability to adapt and react to dynamic scheduling, and the ability to work extended hours when necessary.
  • Highly self-motivated, self-direct and attentive to detail
  • Highly proficient in MS Word, MS Excel, MS PowerPoint, Visio, and MPP to produce reports, presentations, and correspondence.


Education/Certification

  • Bachelor’s degree in engineering or another relevant field.


Trilliant Values:

PASSIONATE- We find the right solutions for customers and exceed their expectations.

ACCOUNTABLE- We work smart and tackle problems with urgency to get the job done.

CONFIDENT- We look to the future and partner with each other to deliver world-class solutions.

ENERGIZED- We are excited and support the growth and direction of Trilliant.