Customer Solutions Manager

1 week ago

Windsor, Windsor and Maidenhead, United Kingdom Trilliant Full time
Job Title: Customer Solutions Manager

Trilliant is seeking a highly skilled Customer Solutions Manager to join our EMEA team. As a key member of our Sales, Commercial, and Customer Solutions team, you will play a critical role in the pursuit of new business in the utility sector through the development of targeted Smart Grid solutions materials, proposals, demos, presentations, and whiteboard workshops.

Key Responsibilities:
  • Work closely with Sales and Commercial Operations to define critical customer technical requirements and help position Trilliant offerings.
  • Prospect and technically prequalify new sales opportunities through inbound lead follow-up and outbound calls, text messages, and emails.
  • Develop compelling field demonstration scenarios, technical presentations, and workshop materials for use with customers.
  • Collaborate with Product Management and Engineering to obtain a deep understanding of current product capabilities and roadmap for use in demos with Sales, customers, and partners.
  • Support product evaluations at customer facilities involving product demonstrations and lab validation of core capabilities.
Requirements:
  • 5-7 years of sales experience in the utility industry and/or Smart Grid-related experience.
  • Considerable travel to EMEA customers, conferences, and partners will be a requirement.
  • Strong knowledge of wireless technologies and network products and software.
  • Ability to work effectively with the many different functional areas within the organization and with outside customers and partners.
  • Capable of working under tight deadlines, with the capacity to work on several projects concurrently.
Trilliant Values:

We are passionate about finding the right solutions for our customers and exceeding their expectations. We work smartly and tackle problems with urgency to get the job done. We look to the future and partner with each other to deliver world-class solutions. We are excited and support the growth and direction of Trilliant.

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