Current jobs related to Customer Service Manager - Liverpool UK, Merseyside - Zachary Daniels

  • Customer Service Manager

    3 months ago

    Liverpool, UK, Merseyside, United Kingdom Zachary Daniels Full time

    We have an exciting opportunity available for a Customer Service Manager to join a successful outdoor sportswear brand for their growing customer service team based in Liverpool. This is a entrepreneurial business who have grown every year since their launch 5 years ago and 2024 is going to be another big year for them, with a real focus on international...

  • National Home Services Manager

    2 weeks ago

    Liverpool, UK, Merseyside, United Kingdom Pinnacle Group Limited Full time

    Pinnacle Group are looking for a dedicated National Home Services Manager to play a critical role in leading the Home Services Team to deliver excellence at the start of the customer journey. Your role will include supporting the Responsive Repairs helpline and involve the team in reviewing and continuously improving services and processes. You will be an...

  • Field Services Engineer

    4 months ago

    Liverpool, UK, Merseyside, United Kingdom SIM Switchgear Full time

    At SIM Switchgear, we’re a team of specialists, electrical and mechanical engineers and consultants.As a Field Service Engineer of SIM Switchgear, your primary role will be to ensure the safe execution of all Service related Projects. Your tasks will be predominately related to Servicing, Upgrades and Life Extension of Switchgear and ancillary equipment,...

  • Account Manager

    1 week ago

    Liverpool, UK, Merseyside, United Kingdom Gardner Systems Full time

    Account Manager at Gardner Systems - Liverpool Position: Account Manager Salary: up to £30,000.00 basic (Depending upon experience) + commissions uncapped.Location: Liverpool City Centre About the Position Join our vibrant team at Gardner Systems as an Account Manager. You will be pivotal in managing our customer base. Your role involves: Direct...

  • Gas Service and Repair Engineer

    1 month ago

    Liverpool, UK, Merseyside, United Kingdom PH Jones Part time

    Are you a talented Gas Engineer seeking Flexibility and an opportunity to Expand Your Portfolio?PH Jones are looking for Sub-Contractors to join our skilled Gas Service and Repair Team in Liverpool.We’re all about delivering exceptional service. If you are passionate about high-quality delivery and possess the necessary skills and expertise, we invite you...

  • Product Manager

    2 months ago

    Liverpool, UK, Merseyside, United Kingdom Acorn Insurance and Financial Services Limited Full time

    Acorn Insurance are looking for a Product Manager who is passionate about solving complex problems for our customers.The Product Manager will be responsible for improving either conversion or engagement for our customer journeys. The successful applicant will have a passion for building products that add real value for our customers. Ideally, you will have...

  • Assistant Restaurant Manager

    3 months ago

    Liverpool, UK, Merseyside, United Kingdom KFC UK & Ireland Full time

    At KFC, everyone gets a seat at our table. We feed our people’s potential – to be their best selves, make a difference and have fun. Join us, and together, we can be part of something truly extraordinary. Bringing it to the role: Our Assistant Restaurant General Managers (ARGM) bring a wealth of experience from diverse sectors, including supermarkets,...

  • Assistant Store Manager

    3 months ago

    Liverpool, UK, Merseyside, United Kingdom Aldi UK Full time

    We have some amazing opportunities for Assistant Store Managers to join the growing teams throughout the North Liverpool area.As an Assistant Store Manager at Aldi, you’ll need lots of energy, have great leadership skills and a passion for success (just like us). With experience of managing a team in a target-driven environment, you’re able to take...

  • Assistant Store Manager

    3 months ago

    Liverpool, UK, Merseyside, United Kingdom Aldi UK Full time

    We have some amazing opportunities for Assistant Store Managers to join the growing teams throughout the South Liverpool area.As an Assistant Store Manager at Aldi, you’ll need lots of energy, have great leadership skills and a passion for success (just like us). With experience of managing a team in a target-driven environment, you’re able to take...

  • Project Manager

    3 months ago

    Liverpool, UK, Merseyside, United Kingdom Acorn Insurance and Financial Services Limited Full time

    We are seeking an analytical individual with effective communication skills to join our successful and established Projects department as a Project Manager. You will introduce, facilitate and manage delivery of projects and key tasks across the group, whilst ensuring that we keep appropriate stakeholders engaged.The Project Manager will ultimately own the...

  • Territory Sales Manager

    2 weeks ago

    Liverpool, UK, Merseyside, United Kingdom BMS Performance Full time

    BRITISH AMERICAN TOBACCOMarket leading FMCG brands sold in over 200 marketsGlobal Top Employer with 52,000 BAT people across more than 180 marketsTerritory ManagerArea - LiverpoolAt British American Tobacco we are committed to our purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for...

  • CRO Manager

    2 weeks ago

    Liverpool, UK, Merseyside, United Kingdom Harnham Full time

    CRO MANAGERUp to £50,000Hybrid Working, 2 days a week on-site THE COMPANY:This is an exciting time to join a leading automotive company focusing on lead generation and business/performance marketing. Your role will be based on finding innovative marketing strategies. THE ROLE:As a CRO Manager, you will be responsible for: Working closely with analytics,...

  • Operations Manager

    1 month ago

    Liverpool, UK, Merseyside, United Kingdom Primary Care 24 Full time

    Do you have experience of managing multidisciplinary teams including clinical teams? Are you looking to join a growing social enterprise with great benefits including an NHS pension and NHS car fleet scheme? Primary Care 24 (PC24) are excited to share the position of Community Care Assistant Operations Manager. Covering the Liverpool & Southport region....

  • Conveyancing Manager

    1 month ago

    Liverpool, UK, Merseyside, United Kingdom The Talent Crowd Full time

    Conveyancing Manager / Team LeaderBe a part of an award winning firm. Property is the focus and client care is of the up most importance. Ideally located for drivers and public transport users alike, the long commutes into Manchester are a thing of the past!The Role (essentials):Team Leadership and Engagement responsibilities.Performance Management of your...

  • Homeless Support Manager

    2 days ago

    Liverpool, UK, Merseyside, United Kingdom RIGHT PROPERTY SOLUTIONS LTD. Full time

    About Linked Living Liverpool Linked Living Liverpool is a leading provider of accommodation and support services for homeless families and individuals. Our mission is to deliver flexible, outcome-focused support to enable Service Users to achieve greater independence and stability whilst staying in our temporary accommodation. We are committed to providing...

  • Engagement Manager

    2 months ago

    Liverpool, UK, Merseyside, United Kingdom Forward Role Recruitment Full time

    Would you like to work within an exciting client facing engagement role?In a varied position with the autonomy to make a real commercial impact?Working among new and existing businesses and senior contacts across Liverpool City Centre?The Role:To be the first point of contact, and welcome to businesses, with an ability to facilitate good relationships across...

  • Manager - Fund Operations - Liverpool

    1 month ago

    Liverpool, UK, Merseyside, United Kingdom Gibbs Hybrid Full time

    Manager - Fund Operations - LiverpoolGibbs Hybrid are looking for a proficient Manager for the Fund Operations team, to work onsite (3 days) with our Liverpool based client. The role requires both hands on management, process improvements and strategic planning. You will be responsible for Fund Account Manager Openings, Fund Manager AML Due Diligence, Share...

  • HSEQ & Compliance Manager

    3 weeks ago

    Liverpool, UK, Merseyside, United Kingdom Beech Group Full time

    Job Title: HSEQ & Compliance ManagerSalary Range - Up to £50,000 Dependent on experienceLocation: Liverpool and WirralTo ensure all of Beech Group UK Quality and Environmental Management Systems are managed, monitored, developed, and maintained to ensure all sites in Beech Group operate to the highest possible quality and environmental standards.This will...

  • HSEQ & Compliance Manager

    2 weeks ago

    Liverpool, UK, Merseyside, United Kingdom Beech Group Full time

    Job Title: HSEQ & Compliance ManagerSalary Range - Up to £50,000 Dependent on experienceLocation: Liverpool and WirralTo ensure all of Beech Group UK Quality and Environmental Management Systems are managed, monitored, developed, and maintained to ensure all sites in Beech Group operate to the highest possible quality and environmental standards.This will...

  • Category Manager

    1 month ago

    Liverpool, UK, Merseyside, United Kingdom Refuel Talent Full time

    Are you a convenience Category Manager looking for a new challenge? Do you get excited by retail and want to progress your career within a fast growing company? Our client based in Stanlow are looking for an experienced Convenience Category Manager to work in their offices. You will be responsible for assisting in the development and execution of the...

Customer Service Manager

2 months ago

Liverpool UK, Merseyside, United Kingdom Zachary Daniels Full time

Customer Service Manager | Liverpool | Salary up to £40,000 + Benefits


We have an exciting opportunity available for a Customer Service Manager to join a successful outdoor sportswear brand for their growing customer service team based in Liverpool. This is a entrepreneurial business who have grown every year since their launch 5 years ago and 2024 is going to be another big year for them, with a real focus on international presence.


You will be responsible for managing team members and maintaining general communications. Provide strong leadership, creating a proactive and successful operational team which strives to exceed expectations, delivers to defined benchmarks and ensures that standards and processes are followed to provide a best-in-class customer service


Customer Service Manager Benefits:

  • Full-time, Permanent.
  • 100% in office.
  • 25 days holidays, your birthday as a holiday plus 8 bank holidays.
  • Generous staff discount.
  • Discounted marketplace with money off/cash back from 100's of places.


Customer Service Manager Main roles and Responsibilities:

  • Lead and manage a team of customer service representatives, providing coaching, training, and development opportunities to ensure excellent customer service delivery.
  • Develop and implement customer service policies and standards.
  • Address and resolve customer complaints or concerns, escalating issues when
  • necessary.
  • To develop the tools available to better manage customer interaction, including the
  • adoption of live chat and CRM systems.
  • Take ownership of creating and maintaining KPIs which manage and drive team
  • efficiency.
  • Collaborate with cross-functional teams to address customer pain points and improve
  • overall customer experience.


Requirements, skills and experience:

  • Experience in a similar customer services management role.
  • Excellent communication skills, both verbal and written, with the ability to convey
  • information clearly and effectively.
  • Strong problem-solving skills and the ability to handle customer complaints or difficult
  • situations with empathy and professionalism.
  • Enthusiastic understanding of omni-channel operations - cross departmental - online
  • and offline.
  • Able to develop a team through training and mentoring.


APPLY NOW TO BECOME OUR NEW CUSTOMER SERVICE MANAGER


BBBH30839