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National Home Services Manager

2 months ago

Liverpool UK, Merseyside, United Kingdom Pinnacle Group Limited Full time

Pinnacle Group are looking for a dedicated National Home Services Manager to play a critical role in leading the Home Services Team to deliver excellence at the start of the customer journey. Your role will include supporting the Responsive Repairs helpline and involve the team in reviewing and continuously improving services and processes. You will be an experienced leader with a passion for customer advocacy.


You will be joining our Home Services Team based in Speke this role is based in Speke, however, will include occasional travel to other locations in the UK.


Our Home Services team plays a crucial role as part of Pinnacle Service Families, our largest contract managing 49,000 military family homes on behalf of the Ministry of Defence. As part of the team, you’ll sign up to our mission: To be champions of Service Families, advocating for them in everything we do.


Who We Are


Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.


Who We’re Looking For


We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.


Key responsibilities:

  • Overseeing the timely and appropriate allocation of homes to service families
  • Managing an effective and customer focussed helpline.
  • Leading and managing an operational service that is aligned to the organisational vision, values, contractual and client requirements.
  • Leading and managing performance and developing the team


Key requirements:

  • Managing a multi-disciplinary team in a customer facing environment
  • Understanding of DIO requirements and policies
  • Communication and engagement: able to actively listen, influence, inform and engage multiple stakeholders, manage challenging conversations, and resolve issues effectively.
  • Performance Management: able to recognise and celebrate good performance, support performance improvements, and manage capability.
  • Strategic thinking: able to develop, maintain and monitor complex short and long-term strategies to meet client requirements.
  • Experienced in housing/allocations.


Our Offer


The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.


As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.


  • Maternity/paternity packages
  • Flexible Working Arrangements
  • Life Assurance
  • Enhanced Pension Scheme
  • Additional Annual Leave
  • Private Medical Insurance
  • Cycle to Work Scheme
  • Employee Assistance Programme
  • Retail Discounts
  • Childcare Assistance
  • Season Ticket Loans
  • Sick Pay Schemes
  • Personal Development Plans
  • Company Car/Car Allowance
  • Electric Vehicle Scheme