Commercial Director

1 month ago

UK, UK, United Kingdom Kensington Mortgages Full time

Commercial Director

Location: Remote (UK residents only)

Package: base salary + bonus award and package to include 25 days holiday and a fantastic range of benefits which can be found HERE



About Us


When we started Kensington, we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we are the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage. Where high street lenders see black and white, we have always used our expertise and manual underwriting capability to see the shades in between. In a market where changing lifestyles mean more people are falling outside the traditional mortgage criteria, it is an approach that can make a real difference to people who want to own a property.


It is what we call the Kensington Difference.


Kensington Mortgage Company is a wholly owned subsidiary of Barclays Bank UK PLC and the principal activity of the Company is the origination and servicing of mortgage assets. The Company is authorised by the Financial Conduct Authority for regulated activities.



What You Will Be Doing


The Commercial Director will be responsible for the Company's mortgage proposition, brand, product management and delivery, pricing, Intermediary management, and all PR/marketing.


The incumbent is an FCA approved Senior Manager and as such is issued with a Statement of Responsibilities specific to the Senior Manager functions held.


This job description should be read in conjunction with the relevant Statement of Responsibilities and the company's Responsibilities Map.


Key Accountabilities


  • Work with the KMC team, and the colleagues in Barclays, to shape the company product and distribution strategy and the steps required to deliver optimal solutions ensuring strong business performance and positive customer outcomes.
  • Ownership of the current mortgage product range including the evolution of current offering, and development of new propositions to ensure we understand our customer groups and our products are designed to meet their needs whilst aligning to Kensington and Barclays business plans.
  • Produce proposals for relevant committees and the KMC Board on new products and pricing, and product changes ensuring adherence to the NAPA process and governance requirements.
  • Oversee product performance reviews to assess we are meeting customer needs and make changes as required.
  • Ensure KMC is complying with Barclays annual product review process.
  • Complete the annual fair assessment value for the open book and contribute to the closed book assessments.
  • Direct the sales team, including field-based development managers and phone-based support team assisting, focussed on building, and developing successful relationships with mortgage intermediaries.
  • Oversee marketing activity through the broker channel, development of new channels and building brand awareness amongst potential borrowers.
  • Tracking and monitoring industry and competitor trends in the Sales & Marketing space.
  • Design and delivery of external messaging for KMC covering PR, social media profile, thought leadership, etc.
  • Own the customer engagement strategy, utilising insight to optimise the customer experience and drive engagement throughout the customer lifecycle.
  • Lead, coach, and mentor a high performing multi-disciplinary team to achieve company goals, deliver measurable results and focus on a positive customer experience.


What You Will Need


  • Extensive experience of leading Commercial teams within Financial Services and within the mortgage industry (ideally specialist lending)
  • Proven experience of successfully leading a high performing multi-disciplinary team.
  • Strong commercial sense, with an understanding of key financial metrics and customer drivers.
  • Strategic thinker, with effective communication, presentation, project planning and management skills.


Why Join Kensington Mortgages


Our employees are critical to our success. We work hard to ensure that Kensington Mortgages is a great place to work. We recognise the difference it makes to our business when people challenge themselves and take advantage of the development opportunities available, so we try and support everyone however we can.


We also recognise the fact that people seek work life balance and continuously develop our benefits offering to create an inclusive and supportive culture where differences that exist between us all are recognised, understood and valued.

We are an inclusive, anti-racist and equal opportunity employer that values diversity. This means we respect and embrace differences in gender, identity, race, ethnic origin, sexual expression and orientation, religion, faith, age, marital status, disability, neurodiversity, social background, education and way of thinking. We believe in the strength of diversity and see inclusion as a strategic advantage. We are a place where you can be you.


As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.


If you care deeply about making customers happy and want to make a Difference - we would love to hear from you.

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