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Customer Service Advisor

2 months ago


UK, UK, United Kingdom NES Fircroft Full time

Role:- Customer Service Advisor

Based: - Foleshill Enterprise Park, Coventry, CV6

Rate of pay:- £13.79p/h +33 holidays

(25days+8BH – hourly rate equivalent to £28,683)

Hours: Mon – Fri: 8.30am - 5pm **Hybrid role Monday & Friday working from home

Duration: 12-month plus contract


As an experienced Customer Service Advisor you will work as part of a small friendly team. The companies’ offices are open plan, providing a good working atmosphere and working relationships between departments.


The Customer Service Advisor's weekly duties will include:

  • Answering approx.40 calls and emails per day
  • Resolving customer issues
  • Raising and progressing returns and invoice queries
  • Dealing with root cause analysis and issue prevention.
  • Experience working in an office environment.

You will also require the following: Ability to multi-task

  • The skill to deliver a first-class customer experience in a fast-paced customer-focused environment.
  • Good IT skills
  • Good attendance and timekeeping.