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Customer Service Advisor
3 months ago
Customer Service Advisor - Collections - 6-month contract, the possibility of extension - £14.02 per hour - Cardiff (Hybrid working, 2 office days, 3 remote days.)
I am working with a well-known energy company in Cardiff. They are seeking a Customer Service Advisor to work with the Collections team. You will be working in a fast-moving customer contact centre environment. You will:
- Speak on the phone and via email with customers to resolve outstanding account balances
- Ensure that customers receive the highest level of service while delivering exceptional customer service
- Proactively manage your customers and maintain high levels of service while meeting KPIs and targets
- Establish and nourish positive working relationships with stakeholders both internal and external to the business
Experience / Skills required:
- Previous customer service experience
- Experience of an inbound telephony role
- Excellent communication and negotiating skills
If you would like to be considered for this role then please do not hesitate to apply