Customer Service Manager
3 months ago
Customer Service Manager
£35,000pa
Permanent
Manchester City Centre
A high growth ecommerce business are seeking a permanent Customer Service Manager to join their team. This is a newly created role, leading a team of 3 customer service advisors, with the view to further expand, develop and implement processes within the customer service department.
Key responsibilities
- Manage the customer service function, ensuring exceptional customer service at all times – liaising directly with customers and dealing with any escalations
- Implementing and working towards SLA’s
- Lead, coach, develop and manage the customer service team, including 1-2-1s, target and goal setting, providing clear direction for company and individual performance
- Providing customer service across multiple communication channels, including social media platforms
- Implement processes to improve and increase operation efficiency and customer satisfaction
- Monitor and set KPI’s, analysing performance trends, providing actionable insights for improvement
- Oversee implementation and usage of CRM systems
- Oversee and set up the whole department – this is a relatively new business with extremely impressive growth, so this is a really exciting opportunity for someone to head up the department and make it their own
The ideal candidate will have the following skills, experience and attributes:
- Previous experience within a customer service manager role within an office based environment
- Strong leadership and people management skills
- Excellent knowledge and usage of CRM systems and social media platforms
- A strong passion for customer service and empathy for customer pains
- Results orientated
- Strong conflict resolution skills and the ability to deal with complex customer queries
- Use of initiative
- Desirable – implementing processes into a customer service team
- Desirable – ecommerce, fashion or retail background
In return you will receive a competitive salary of £35,000pa, hybrid working, great working hours of Monday – Friday 9am-5pm, excellent future development and progression opportunities and real autonomy to run your own department how you see fit. This role is also working within a really exciting business who have seen exponential growth in the last 3 years, and this is a brilliant time to join the business.
Interested in this role? Please click apply now and I will be in touch if your application has been successful
-
Customer Service Manager
2 weeks ago
UK, UK, United Kingdom Medlock Partners Full timeCustomer Service Manager Permanent & Full TimeBased in Macclesfield -HybridFree on-site parking included. £35 - £40,000 plus competitive benefits package, including 25 days annual leave (plus bank holidays) Medlock partners have exclusively partnered with a Cheshire based Fashion brand to oversee the customer operations and management of the customer...
-
Customer Service Manager
2 months ago
UK, UK, United Kingdom Morgan Ryder Full timeCustomer Services ManagerLocation: LiverpoolSalary: £60k basic plus, pension, 25 holidays, Life cover x3, Pension 6.75%Hols 23 days, Medical Cashback PlanAbout the Role:We are looking for a dynamic and experienced Customer Service Manager to join our team based in Liverpool. This role will see you leading a dedicated customer service team in delivering...
-
Hospitality Customer Service Manager
1 month ago
UK, UK, United Kingdom Silverstone Full timeCOMMERCIAL TEAMOur Commercial department is full of go-getters, and we’re racing ahead with our longer term vision of sustainability and diversification. This means that we have a number of large and smaller scale initiatives in the works to make Silverstone more profitable, sustainable and a better place to work. We take the birds-eye view to work with...
-
Customer Service Intern
1 month ago
UK, UK, United Kingdom DiverseJobsMatter Full timeAs a Customer Success Intern you will be supporting your customers as they transition from sales prospects post pursuit phrase to active users of our printing products products. You will be part of our Global Service & Solutions (GSS) contractual team focused on customer loyalty and building close long-term client relationships. You will be a key player,...
-
Customer Service Advisor
1 month ago
UK, UK, United Kingdom Meraki Talent Ltd Full timeCustomer Service AdvisorPermanent, Full-TimeEast Kilbride - onsite£25,000Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their team. This is a full-time opportunity offering a salary of £25,000 plus benefits.Position Overview:The Financial Services Customer Representative will serve as the...
-
Customer Service Executive
2 months ago
UK, UK, United Kingdom Budweiser Brewing Group UK&I Full timeCustomer Service Executive The Customer Service Executive works closely with our third-party Customer Service supplier and the wider PerfectDraft team to support PerfectDraft’s customers and provide them with a seamless experience every time. This role requires excellent stakeholder management, data analysis and problem-solving skills, ownership as well as...
-
Junior Customer Service Manager
3 weeks ago
London, UK, UK, United Kingdom Drake's Full timeJob OverviewDrake's is seeking a dedicated and enthusiastic Junior Customer Service Manager to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support throughout their journey, in addition to contribute to the wider customer experience strategy. Your primary responsibility will be...
-
Customer Service Assistant
2 months ago
UK, UK, United Kingdom Brook Street Full timeLocation: CambridgeSalary: £25,000 per annum (pro-rata)Duration: 3 Months (with potential for permanent role)Start Date: ASAPHours: Full-time, Monday – Thursday 8:00 AM – 4:45 PM, Friday 8:00 AM – 12:30 PMAbout the RoleWe are seeking a motivated and proactive Customer Service Administrator to join My North Cambridge dynamic team for an initial...
-
Customer Service Representative
1 day ago
UK, UK, United Kingdom Virtunexus Limited Company Full timeCompany DescriptionRole DescriptionThis is a full-time remote (WFH) role for a Customer Service Representative at Virtunexus Limited Company in the UK. The Customer Service Representative must speak either French or German and will be responsible for assisting customers with inquiries, resolving complaints, and processing orders. They will maintain customer...
-
Customer Service Executive
3 months ago
UK, UK, United Kingdom Membership Bespoke Full timeCustomer Service ExecutiveMembership OrganisationPermanent 37 hours per weekMilton Keynes OfficeSalary £28,000 pa Benefits: Pension, 25 days annual leave + Christmas closure, Employee assistance programme, life assuranceMy client, a membership organisation is recruiting for a 2 Customer Service Executives.Main Responsibilities of the Membership...
-
Customer Service Specialist
6 days ago
UK, UK, United Kingdom Ozparts Full timeOzparts is a logistical and sales platform that focuses on the distribution of high-quality Australian & US automotive components in Europe. Thanks to over 16 years of experience with joint logistics, warehousing and sales we provide synergies and economies of scale to both manufacturers and customers.Currently we are seeking:Customer Service Specialist - UK...
-
Customer Service Advisor
1 day ago
UK, UK, United Kingdom Impact Recruitment Group Ltd I B Corp Full timeDynamic Remote Customer Service Advisor Opportunities – Valentine’s and Mother’s Day SeasonsAre you a quick learner with a passion for delivering exceptional customer experiences? We’re seeking dedicated Customer Service Advisors to support one of our clients during two of their busiest seasons:Valentine’s Day: 6–7 shifts between 7th–20th...
-
Director of Environmental Services
2 months ago
UK, UK, United Kingdom Service Care Solutions Full timeAbout the Company - Our Local Authority client based in West Yorkshire is currently recruiting for an Interim Director of their Environmental Services Team asap. This is a full time, ongoing temporary contract for at least 6 months offering hybrid working and a day rate of between £475 - £550 per day Umbrella LTD (£375 - £430 PAYE). The purpose of the...
-
Customer Service Representative
1 month ago
UK, UK, United Kingdom MatchAwards Full timeKey ResponsibilitiesGuide new users in creating optimized accounts to increase awards for contracts, grants, and loans.Engage directly with users on our social media platform, providing prompt assistance for inquiries and concerns.Manage customer support interactions via our internal ticketing system, live chat, conferencing, and phone.Utilize in-house tools...
-
Head of Customer Service
12 hours ago
London, UK, UK, United Kingdom Silver Forest Full timeOur client is a highly successful £multi-billion turnover retail and wholesale financial services provider. It is the UK market leader with 25% share.SUMMARYReporting to the Executive Board Chief Customer Officer, senior level role overseeing strategy, management and change of central and dispersed technology led contact centre teams.Circa £80 - 100k plus...
-
Service Manager
4 months ago
UK, UK, United Kingdom Mansell Recruitment Group Full timeOur client is a leading manufacturer of engineering equipment that is seeking an experienced Service Manager to join their team. The Role As the Service Manager, your mission is to lead with purpose, drive excellence, and foster a culture of customer-centric service. You'll elevate performance, enhance customer satisfaction, and contribute to overall...
-
Mortgages - Head of Customer Service & Collections
2 months ago
UK, UK, United Kingdom The Curve Group Full timeHead of Customer Support (Mortgages)Milton KeynesHybrid role - 3 days in the office, 2 from homeFounded in 2007 our client is one of the fastest growing banks of their kind in the UK. They offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate...
-
Customer Service Representative
2 days ago
UK, UK, United Kingdom CRURATED Full timeCustomer Service Representative (B2C & B2B) – Remote at CruratedCrurated is where technology meets fine wine, revolutionizing the luxury collectibles space. We connect passionate collectors with rare treasures and empower talented producers to reach a global audience—all while delivering world-class customer experiences.We’re looking for a Customer...
-
Customer Service Advisor
2 months ago
UK, UK, United Kingdom Pets Choice Ltd Full timePets Choice is home to fast growing and leading Pet brands including Webbox, TastyBone, Meatiful, Felight, Bob Martin & Vets Kitchen. We are the 7th largest Pet products company in the UK going through continuous and sustainable growth, with ambition to be number one, and ambition to be the best that we can be!The main purpose of this role is to efficiently...
-
Customer Service Representative
2 months ago
UK, UK, United Kingdom The Juice Plus+® Company EMEA Full timeAGENT, EMEA SERVICE CENTRE SOLUTIONS - Interim (German/Italian/Spanish)The Juice Plus+ Company is multimillion dollar competitor in the health and wellness industry, using a unique combination of direct sales and e-commerce to market our plant-based nutritional products in pursuit of our mission to “Inspire Healthy Living Around the World.” We operate in...