Customer Service Representative

2 weeks ago


UK, UK, United Kingdom MatchAwards Full time

Key Responsibilities


  • Guide new users in creating optimized accounts to increase awards for contracts, grants, and loans.
  • Engage directly with users on our social media platform, providing prompt assistance for inquiries and concerns.
  • Manage customer support interactions via our internal ticketing system, live chat, conferencing, and phone.
  • Utilize in-house tools for beta testing to ensure our platform operates smoothly.
  • Analyze data to detect trends, pinpoint issues, and identify areas for improvement.
  • Explain how new and existing users benefit from the upcoming MatchAwards crypto coin/token ICO.
  • Track and report platform bugs from user feedback, coordinating with the development team for solutions.



Qualifications


  • At least three years of experience or relevant education in social media.
  • Proficiency with various remote Internet tools such as VPN, CRM and monitoring tools.
  • Understand cryptocurrency (coins/tokens) trading and transactions.
  • Proficiency in digital marketing tools and platforms, including Hootsuite and Google Analytics.
  • Excellent English communication skills, both written and spoken.
  • Self-motivated, responsible and able to work independently in a remote setting.
  • Multilingual skills (native or through tools like Google Translate/AI) are a plus.



Join our team as a Customer Service Representative where your skills will contribute to creating an outstanding experience for our customers



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