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Customer Service Advisor

1 month ago

UK, UK, United Kingdom City & Guilds Training Full time

City and Guilds Training has fantastic permanent opportunities for dedicated Sales and Customer Service Advisors to join us in these Customer facing roles as Course Advisors.

These are fantastic opportunities to join our well-established and rapidly growing business in the time of its expansion.

Successful candidates will become a part of our friendly team located in our offices in Crawley / Gatwick.

These are sales / customer service roles that would suit applicants with previous experience in this field.

If you have worked and enjoyed working in customer service / sales roles before; in either a face to face customer facing or telephone based role or if you were possibly working in a contact / call centre role and are looking for a next step up in your career- do apply - we would love to hear from you

As a Course Advisor, you will be responsible for providing first-class customer focused interactions, advising on our courses and booking clients to the course that is appropriate for them and that suits their needs.

This is a permanent position with a starting salary at £25K and a generous bonus on offer which can add an additional 20-35% to your salary.

Course Advisor role is a mix of an inbound and an outbound calling but it is not a cold calling role. All the customers are either existing clients or customers who have previously contacted our business.

We are interested in speaking to the candidates who have a passion for a great customer service and are results driven. This role can help you develop into a more senior sales / account management role.

About the company

Trade Skills 4U (part of City & Guilds Training) specialise in electrical training, offering a wide range of electrician courses in the UK for new entrants, existing electricians and companies from our state-of-the-art training centres. Over recent years TS4U helped thousands of people gain valuable knowledge, experience and the qualifications they need to pursue successful careers in the electrical industry.


About the role


We are looking to appoint additional Course Advisors who are able to demonstrate proven successful experience in a phone based sales / customer service role to support our current operation.


The successful candidate will represent and promote TS4U, making potential customers aware of our courses and generating new business.


We need someone who is willing to take and make lots of calls every day, speak with customers, establish what they require and assist them accordingly.


In this role you will also:

  • Understand customer needs and requirements and deliver clear and correct advice
  • Build positive relationships with new and existing clients
  • Promote the company brand and products over the phone
  • Maintain accurate records of all enquiries, sales and transactions using the CRM system
  • Carry out general administration duties associated with the role i.e. telephonically, by email and via live online chat facility
  • Work pro-actively with team members to ensure all enquiries and daily tasks are completed within set time frame




About You


What we are looking for:

  • Excellent customer service and sales skills and great telephone manner
  • Excellent communication skills and the ability to effectively manage customers remotely
  • A proven track record of being responsible and accountable for meeting your own deadlines and targets
  • A customer-focused approach and a passion for delivering a great customer experience
  • Great team working skills and the ability to be a good listener


You will also be flexible, adaptable, embrace change and be motivated by new challenges


The role requires an excellent work ethic, sales acumen combined with great listening skills in order to best advise customers of the courses to meet their specific goals. This means you will need to sell the benefits whilst ensuring the customer is going to achieve their goals with the solutions offered.


The successful applicant will be required to undertake appropriate checks, including an enhanced DBS disclosure as well as providing proof of the right to work in the UK.



What We Offer


We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

  • Competitive salary plus generous bonus
  • 25 days annual leave plus Christmas shutdown and bank holidays
  • Opportunities for personal development and career progression
  • Employee Assistance Programme (EAP)
  • Wellbeing and mindfulness app Wisdom
  • Later life planning 'Care Concierge' and Bereavement support
  • Coaching (rapid coaching, 1-2-1 coaching, peer coaching, strength coaching)
  • Enhanced pension
  • Additional volunteering days



We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.