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Service Advisor
1 month ago
Job Title: Service Advisor (Car Dealership) Must have Automotive experience
Location: Chiswick
Salary: £30k - £32k plus bonus. OTE £40k plus.
Full Time and Permanent
Elevate your career trajectory in the automotive industry with a role that promises a competitive basic salary paired with an attractive bonus structure. A reputable car dealership in Staines is on the lookout for a dynamic Service Advisor to join their high-performing team.
The role offers a chance to work within a supportive environment that values the contribution of each team member. The successful candidate will be rewarded with a comprehensive benefits package, including extensive training programs designed to enhance professional development.
Job Purpose:
As a Service Advisor, you will be responsible for delivering a courteous and efficient reception ensuring a high standard of customer satisfaction. Ensuring high standards of quality workmanship and support continuous process improvement.
Job Duties:
●To greet all customers cheerfully and attend to their requirements promptly.
●To obtain and record full customer/vehicle details and accurate description of work to be carried out.
●To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
●To inform customers of any delay in completion (Complying with the Company Pledge).
●To maintain the Workshop loading system.
●To inform customers of any work which it has not been possible to carry out and arrange future appointments for completion.
●To prepare both cash and account invoices.
●To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
●To deal with customer queries and complaints.
●In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour potential.
●To ensure that information required for Warranty items is recorded on the Job Card.
●To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
●To file Job Cards and other documentation.
●Help achieve sales targets as set out by the Aftersales Service Manager
About You:
●Strong Customer Service / Administrative experience
●Flexible approach and a positive attitude
●Motor Trade experience is desirable but not essential
●Excellent communication skills
●Experience in a selling/customer service environment.
●Full driving licence
●Evidence of ‘Right to Work' in the UK
Company Benefits:
●Performance-related bonuses that enhance earning potential
●A supportive team that fosters professional growth and development
●Access to state-of-the-art equipment and facilities
●Continuous training to keep abreast of the latest industry advancements
●Generous holiday allowance and a comprehensive benefits package
