Partner Success Manager

3 weeks ago


London, UK, United Kingdom ApprovalMax Full time

Company Description


ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses. It streamlines the approval process for decision makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online and Oracle NetSuite to unlock powerful efficiencies for approvers and finance teams. The company is globally recognised and has won’ Xero App Partner of the Year’ four times since 2020 in different countries.


Job Description


The role


ApprovalMax is on the lookout for a motivated Partner Success Manager to join its dedicated, passionate team.


Responsibilities include:


  • Partner Onboarding and Enablement: Guide partners through the onboarding process, ensuring they have the necessary resources, knowledge, and support to succeed. Provide training and enablement materials to help partners effectively utilize our products and services.
  • Relationship Management: Develop and maintain strong relationships with partners, acting as their primary point of contact. Proactively engage partners to understand their needs and identify opportunities for growth and collaboration.
  • Performance Tracking and Analysis: Monitor and track partner performance metrics, including Monthly Recurring Revenue (MRR), customer satisfaction, and other key performance indicators (KPIs). Provide insights and recommendations to improve partner performance and identify areas for growth.
  • Issue Resolution: Address partner inquiries, concerns, and escalations in a timely and effective manner. Collaborate with internal teams to resolve issues and ensure partners receive top-notch support.
  • Partner Development: Work closely with partners to identify business opportunities and co-create strategies for expansion. Support partners in developing go-to-market plans, marketing initiatives, and joint sales efforts.
  • Collaboration and Alignment: Foster collaboration and alignment with internal cross-functional teams, including sales, marketing, product, and support, to ensure a seamless partner experience.
  • Upsell and Cross-sell: Collaborate with partners to identify upsell and cross-sell opportunities, maximizing partner value and revenue potential.
  • Reporting and Documentation: Maintain accurate partner data, activities, and interactions in the company’s CRM system. Provide regular reports and updates on partner performance to the leadership team.


Qualifications


Desired Skills and Experience:


  • 2+ years of experience in partner management, account management, or similar roles in SaaS.
  • Strong track record of driving partner success, retention, and revenue growth.
  • Excellent communication and interpersonal skills, with the ability to build and maintain lasting relationships.
  • Demonstrated problem-solving abilities and a customer-focused mindset.
  • Exceptional organizational skills and the ability to manage multiple projects simultaneously.
  • Self-motivated and proactive, with a passion for exceeding expectations.


Additional Information


This role is:


  • Full-time and permanent.


We offer:


  • Growing international business with 10,000+ subscribers
  • Regular performance-based compensation reviews.
  • 100% paid 20 business vacation days.
  • 100% paid 10 sick leave days.
  • Flexible hours.
  • Remote work.
  • Health & Wellness program - a bonus payment, which will cover 50% up to a total of 500 Euro annually of the amount spent on the following activities: medical services (except regular health insurance), fitness, sports activities (excluding sports equipment), stress management, body massage, weight management, yoga, traveling, etc.
  • Reimbursement of co-working space.
  • Reimbursement of professional development courses.
  • Service years recognition financial reward.
  • Parental leave support.




  • London,, UK, United Kingdom Partner Group Full time

    Commercial Finance Business PartnerInfrastructureUp to £65,000 Central LondonPartner Financial is working with an ambitious infrastructure business hat is recognised in the market for driving strategic transformation and innovation for complex clients. The business has a strong track record in the field and is focused on expanding its presence while...


  • London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Innovative scale-up looking to change the world of coaching and mentoring in the corporate world.Well-funded. Over $12mil to date, solid runway and a global client base!The Opportunity:Work closely with the Head of Customer Success as the first CSM hire!As a scaling business and a developing function, the role needs someone ready to come in with...

  • FP&A Manager

    5 days ago


    London,, UK, United Kingdom Partner Group Full time

    FP&A ManagerUp to £90,000 + BenefitsSaaSLondonPartner Financial are working with a PE-backed SaaS business seeking an experienced and driven FP&A Manager to join their growing team. This is an exciting opportunity to join a business that is scaling rapidly, driven by a vision to disrupt the market with pioneering solutions and a customer-first approach....

  • FP&A Manager

    1 month ago


    London,, UK, United Kingdom Partner Group Full time

    FP&A Manager Up to £70,000 + benefitsRetailLondonPartner Financial is collaborating with a prominent PE backed retail business boasting a turnover of approximately £1 billion. The Group is currently experiencing an exhilarating phase of growth, driven by ambitious expansion plans and acquisitions across the UK and Europe. Their strategic approach is poised...


  • London,, UK, United Kingdom Partner Group Full time

    FP&A Manager Up to £70,000 + benefitsRetailLondonPartner Financial is collaborating with a prominent retail business boasting a turnover exceeding £500 million. The Group is currently experiencing an exhilarating phase of growth, driven by ambitious expansion plans across both the UK and Europe. Their strategic approach is poised to position the brand at...


  • London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...


  • London,, UK, United Kingdom Capua Full time

    High-growth UK B2B SaaS Scale-Up | Customer Success Manager | London | £40-42K + equityAbout the Company:Our partner is an exciting London-based travel-tech scale-up that provides an innovative platform for the hospitality industry. Its software suite helps hotels modernise their operations through tools designed to enhance guest experiences, streamline...

  • Studio Manager

    1 month ago


    London,, UK, United Kingdom Love Success Full time

    South Kensington - Monday to Friday 10.00- 18.00Do you have a background in textiles, art or fashion and some operations experience?We are looking for a proactive, creative and organised Studio Manager for a private, interdisciplinary textile design studio dedicated to creating unique, culturally sustainable art projects. The Studio Manager plays a pivotal...


  • London,, UK, United Kingdom Agora Talent Full time

    Role: Customer Success ManagerLocation: Flexible (Hybrid/Remote)Industry: Education TechnologyAbout the CompanyOur client is an education technology company dedicated to enhancing student wellbeing and mental health through their pioneering platform. With an expanding global presence, they empower schools to create impactful learning environments. We are...


  • London, UK, UK, United Kingdom Aquent Full time

    Job Title: Service Delivery Manager (Customer Success Manager)Client Location: London - HybridStarting: Jan 2024Salary/Pay Rate: £158.23 per day PAYEHours: Full-timeDuration: Until 26th July 2026Are you a proactive professional with a passion for supporting sales success and delivering exceptional customer experiences? We’re looking for a Sales...


  • London,, UK, United Kingdom Propel Full time

    We're proud to be partnering with a fast-growing construction technology pioneer backed by top-tier investors and trusted by global construction firms. Their AI-powered platform is revolutionising how construction projects are managed and monitored, bringing unprecedented visibility and efficiency to the industry. With recent expansion into the US market...


  • London, UK, UK, United Kingdom Partner Group Full time

    Financial Reporting ManagerWest London£110k + Package Partner Financial are working for a leading services organisation to search for a highly visible Financial Reporting Manager. The business is a customer-led organisation, which enables the Group to be at the forefront of innovation and sustainability, driving the future of their industry. The business...


  • London,, UK, United Kingdom Mind Detect Full time

    World leading cloud-native data platform is searching for a Strategic Partner Development Manager to join their expanding team in London. Underpinned by AI, data science, and a secure data foundation, this advanced platform makes data actionable with user-friendly dashboards and apps (advanced analytics) to amplify business impact exponentially.As a Partner...


  • London, UK, UK, United Kingdom Square One Resources Full time

    Job Title: Customer Success ManagerLocation: Greater London (Hybrid)Salary: £65,000Job Type: PermanentJob Responsibilities/Objectives:Customer Engagement Post-Contract: Partner with customers after contract signing to gather detailed requirements and success criteria, define a comprehensive technology solution blueprint, and establish a clear project scope...

  • Senior Partner

    3 weeks ago


    London,, UK, United Kingdom Backbase Full time

    The Job in shortAs a Senior Partner & Alliances Manager, you are responsible for contributing to the growth of the Backbase partner & alliance ecosystem and business within a region. Your challenge is supporting the development of a Partner led Pipeline, helping to convert license deals where Partners are involved and supporting the knowledge of Backbase...


  • London, UK, United Kingdom OwnBackup Full time

    Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world’s largest SaaS ecosystems...


  • London,, UK, United Kingdom Partner Group Full time

    Interim Financial Controller Up to £550/Day Up to 4-months TechnologyLondonPartner Financial is partnering with a Private Equity-backed Saas business, experiencing rapid growth and is looking for an experienced Interim Financial Controller to join their dynamic team. This is an exceptional opportunity to play a key role in a forward-thinking, innovative...

  • Client Success Manager

    2 months ago


    London, UK, United Kingdom VML Full time

    Gain Theory is a leading global marketing effectiveness and foresight consultancy. We combine quality data, proprietary technology, and advanced analytics to give our clients the confidence to make better informed investment decisions that drive growth.Growth is the defining characteristic of successful organisation and Gain Theorys vision is to accelerate...


  • London,, UK, United Kingdom CloudZone Full time

    CloudZone is a comprehensive multi-cloud provider and is an AWS, Google Cloud & Azure Premier Partner, operating on a global scale with operations in Israel, UK, Ireland, and northern Europe.We offer our customers a one-stop-shop for all their cloud needs including Cloud Migration/Modernization, DevOps, Data Solutions, Security, custom developments, and...


  • London,, UK, United Kingdom Redimeer Full time

    My client is a well-established technology company providing an AI and data solution to clients in the Insurance sector. They automate processes such as submission ingestion, compliance checks, ESG monitoring, and portfolio management, allowing underwriters to focus on value-added activities. This results in increased operational efficiency and faster...