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Client Manager

2 months ago

London, UK, United Kingdom Intelligent People Full time

We are seeking an Account Manager / Client Account Lead / Client Relationship Manager to oversee our eCommerce/d2c clients and enhance their success on TikTok Shop.


This business is a PE-backed Social Commerce startup that launched just three months ago. Their significant potential has drawn strong investor interest, leading to a successful funding round where they raised £825,000.


Social commerce is rapidly becoming the future of online retail, leveraging the power of social media to create a seamless shopping experience. Among the top contenders, TikTok Shop stands out as the fastest-growing platform for social commerce. Our client is shaping the way consumer businesses interact with social commerce & online marketplaces. They provide end-to-end solutions and state-of-the-art technology to revolutionize how brands approach selling online. They’re now branching out further & are introducing a TikTok Shop offering.


We need someone from an eCommerce business or agency who also has 6 months experience with TikTok Shop. Ideally, you'll have 2+ years in an account management role, managing clients, but this isn't mandatory.


This is a permanent full-time hybrid position, working in their central London (Zone 1) office 3 days per week (Tuesday, Wednesday, Thursday). They are a team of 3 people, hiring 2 more currently & have plans for further growth.


The Social Commerce Lead will:


  • Primarily manage some of the largest clients, being the main point of contact, managing their growth and profitability on TikTok Shop
  • Be hands on, manage brand relationships and directly manage their performance on TikTok Shop
  • Drive revenue growth through social commerce strategies to increase customer engagement & brand loyalty.
  • Report on KPIS & metrics related to all social commerce activities.


The Social Commerce Lead should ideally have the following experience:


  • 2+ years in client-facing account management, managing eCommerce/Consumer clients
  • Worked with *eCommerce* clients or in an eCommerce business
  • 4-6 months experience using TikTok Shop (Professional or personal)
  • Strong interpersonal skills and communication
  • Hands-on experience ideally in an agency


We are also open to hearing from promising candidates who have some TikTok Shop & eCommerce experience, but who haven't yet managed clients.


*Please note that this client cannot offer visa sponsorship*