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Client Manager

2 months ago

London UK, UK, United Kingdom Nashrock Insurance Recruitment Full time

The Syndicate Client Manager is responsible for optimizing and managing the relationships between the organization and the syndicates it oversees. This role is centered on building and maintaining strong partnerships with key stakeholders across a portfolio of syndicates, ensuring that each operates smoothly within the organization's and Lloyd’s/PRA regulatory frameworks.


The Syndicate Client Manager serves as a vital liaison, providing essential support to the Chair of each Syndicate Board and advocating for the needs of both the organization and the syndicates. This role is integral to a highly skilled, multidisciplinary team that delivers client management, governance, and oversight for all managed syndicates.


Key Responsibilities

  • Foster effective working relationships between senior syndicate staff and the organization. Act as the primary point of contact for syndicates, handling escalations, ad hoc queries, and maintaining communication with the Syndicate Board Chair.
  • Maintain a comprehensive understanding of syndicate needs and the agreed service offerings. Align strategic objectives between the organization and the syndicates, including exploring cross-selling opportunities within the broader group.
  • Collaborate with the Business Development team through the Lloyd’s Making It Happen process to onboard new syndicates. Work closely with syndicates, internal functions, and Lloyd’s to ensure expectations and processes are clearly defined, understood, and efficiently implemented.
  • Proactively address and resolve long-standing issues by working with syndicates and internal teams to clarify and close actions.
  • Manage syndicates undergoing transitions, including novations to new Managing Agencies, external RITC transactions, or transitions from a Syndicate-in-a-Box to a full syndicate.
  • Actively participate in Syndicate Boards and various internal committees, contributing to reports and supporting the Head of Client Management in reporting to the agency Board and Executive Committee.
  • Disseminate knowledge across internal teams to enhance the quality of services provided to syndicates.


Key Personal Skills

  • A driven approach to meeting objectives and resolving challenges.
  • Ability to work collaboratively and build strong relationships with both internal and external stakeholders.
  • Strong presentation and communication abilities with the capacity to effectively challenge stakeholders when necessary.
  • Excellent organizational skills with the flexibility to adapt to changing priorities and manage multiple deadlines across various stakeholders.
  • Focused on delivering consistent, high-quality results with a solution-driven mindset.


Key Technical Skills, Knowledge, and Qualifications

  • Syndicate Operations: Broad understanding of syndicate operations within the Lloyd’s market across various functions.
  • Knowledge of the governance, risk, compliance, and regulatory responsibilities of a Lloyd’s Managing Agent.
  • Experience in managing a portfolio of clients across key business functions.
  • Proven ability to execute strategic priorities across different business areas.


Additional Information

This job description outlines the primary responsibilities of the role. However, in a dynamic organization, it is expected that additional tasks may arise that are not explicitly listed. Flexibility in approach and attitude is required, and if any additional responsibilities become a regular part of the role, an updated job profile should be agreed upon with your manager.