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Order Management Administrator

2 months ago

UK, UK, United Kingdom GARMIN LIMITED Full time

Order Management Administrator

Office Based - Southampton

£25,167.52 p/a plus excellent benefits


About Us

Here at Garmin, we love what we do - fuelling people's passions for fitness monitoring, sports timing, mapping and management, driving and/or sailing while using GPS to navigate the world. Our people truly enjoy bringing our products to the world and everyone of us feels part of a global success story which has grown tremendously over the past few years.


The Role

Responsibility for individual Customer Accounts, processing of orders, and daily maintenance of order schedules, resolving issues and queries. Communicating on Availability, Pricing and Product information. Daily accurate entry of customer orders, receiving and resolving issues and queries. Dealing with both external and Internal customers.


Key Duties;

  • Management and Coordination of your own Accounts.
  • Sole point of contact for your customer for any queries or issues that are order related.
  • Processing and acknowledging of orders on a daily basis through Oracle.
  • Provide excellent communication to customers via Email and Telephone
  • Checking Availability and Pricing
  • Supply customers with back order reports and shipping reports via Oracle.
  • Liaise with Lead Time Analyst and Planners about stock requirements.
  • Organise consolidated shipments and booking requirement per customer’s individual needs. Provide tracking and POD information as required.
  • Research and solve customer queries and problems. Escalate to OM Supervisor as required.
  • Liaise daily with Sales Managers, EMEA Sales, Warehouse and Finance daily to resolve issues or update on new requirements.
  • Attend customer visits and phone conferences as required.
  • Co ordinate discrepancy reporting and process Credit requests as required.
  • Work with Sales managers to ensure correct pricing for promotional offers, special discounts etc.
  • Carry out any other work as detailed by the Order Management Supervisor.


Education / Experience;

  • Educated to GCSE/A Level Standard or equivalent
  • Experience in Data entry
  • Experience in Customer Service
  • Experience in communicating via Telephone/Email