Helpdesk Manager

3 weeks ago

Bristol, South West England, United Kingdom Hargreaves Lansdown plc Full time

Excited to grow your career?

Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL.

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you

About the role

We have an opportunity for a Helpdesk Manager to join our growing Helpdesk team. Our leading financial Helpdesk exists to give clients the confidence to make the most of their money. As a Helpdesk Manager, you will be responsible for leading and inspiring a team of Team Leaders to deliver and further develop exceptional client service. This is an exciting time to lead, coach and motivate colleagues and to oversee an effective risk and control environment.

What you'll be doing

  • Providing inspirational, inclusive and collaborative leadership
  • Management of people, process/systems, resources and risk
  • Driving the development of the service, adding ever more value for our clients
  • Responsibility for ensuring service delivery targets are met, delegating effectively and escalating issues where appropriate
  • Monitoring and reporting on performance and trends
  • Overseeing and designing processes and controls, focusing on the management of risks
  • Complying with relevant regulation and legislation
  • Promoting an inclusive and diverse culture where learning, development and colleague engagement is a priority
  • Supporting career progression and development opportunities

About you

  • Outstanding leadership and communication skills; approachable, flexible and collaborative, able to motivate others and empower teams to deliver for clients
  • Significant leadership experience within operational or client-facing environments
  • Proven experience of managing managers to drive positive outcomes for clients, colleagues and the business
  • Track record of managing operational and/or transformational change
  • Ability to engage positively with colleagues at all levels
  • Strong analytical and problem-solving skills
  • Ability to simplify complex problems and implement innovative solutions
  • Financial services industry background (desirable)

Interview Process

This will be a one stage interview process consisting of competency based questions and an assessment task.

Working Schedule

The role is based in our Bristol head office, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. For this role we offer a hybrid flexible working pattern, with a requirement for you to be in the office 3 days a week.

Why us?

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

  • Discretionary annual bonus* & annual pay review
  • 25 days* holiday plus bank holidays and 1-day additional Christmas closure time
  • Option to purchase an additional 5 days holiday (during annual enrolment window, if eligible depending on start date)
  • Flexible working options available, including hybrid working
  • Enhanced parental leave
  • Pension scheme up to 11% employer contribution
  • Sharesave scheme - have a real stake in HL's future
  • Income Protection & Life insurance (4 x salary core level of cover)
  • Private medical insurance*
  • Health care cash plans - including optical, dental, and out patientcare
  • Help@hand and an Employee Assistance Programme
  • Gympass - gym memberships and wellbeing apps available
  • Variety of travel to work schemes with free bike storage and shower facilities
  • Inhouse barista & deli serving subsidised coffee and sandwiches
  • Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year)
  • LifeWorks Discounts on services, restaurants and retailers

* dependant on role level

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates.

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