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Senior IT Operations Engineer

4 months ago

Bristol, South West England, United Kingdom Peaple Talent Full time

Senior IT Operations Engineer-18 Month Fixed Term Contract-£55,000


Role Purpose

Peaple Talent has partnered with an organisation that is hiring for a Senior IT support engineer. The IT support specialists need to be multi-disciplined experts who can manage problems and respond to challenges while taking day-to-day responsibility for actively managing our growing infrastructure to protect SLAs and maintain system integrity. While this role is operational and involves working with key internal and external stakeholders, there are opportunities for project work, and implementing next-generation systems. This role requires individuals to be on call, out of hours, on a five-week recurring cycle.


Principal Responsibilities

  • Provide technical support, responding to incidents and service requests raised with the IT Service Desk.
  • Stand in for the IT Operations Manager when unavailable.
  • Ensure all incidents and service requests are logged and assigned with appropriate levels of detail, categorization, and prioritization.
  • Maintain a high degree of customer service and adherence to ITIL service management principles, taking ownership of incidents and requests, and being proactive when dealing with customers.
  • Support and administer Microsoft Office 365 products and packages.
  • Responsible for the configuration and administration of various applications and systems.
  • Help manage, control, and record change when requests are made, and projects are delivered.
  • Communicate any SLA risk items to the IT Operations Team to ensure that timely support is maintained across the operation.
  • Manage software licensing.
  • Deliver exceptional service to both internal and external customers and stakeholders.
  • Keep the IT Service Desk knowledgebase articles up to date to provide support and advice to teams, inclusive of updates and the creation of new articles.
  • Build and review system documentation on a regular basis.
  • Maintain system security and appropriately raise issues or risks when identified.
  • Provide diverse IT support that is hands-on/face-to-face across the site.
  • Contribute towards continuous improvements – improving and streamlining processes, assisting with the introduction of automation for efficiency where possible.
  • Effectively manage third-party service levels for systems.
  • Provide call-out support as and when rostered to cover.


Person Specification

Essential:

  • All aspects of Windows desktop and application support, demonstrating strong technical and analytical skills.
  • Experience with third-party and stakeholder management.
  • All aspects of tablet and mobile device support (MDM).
  • Good knowledge of the OSI model and basic network troubleshooting.
  • Administering Microsoft Active Directory, Security Centre, Office 365, and Endpoint Manager.
  • Ability to work alongside third parties to deliver and support services.
  • Build and deployment of end-user computing.
  • Proficient in the use of IT Helpdesk software.
  • Displays the ability to organize and prioritize time.
  • Experience of working within Cyber Security best practices.
  • Proficient in the use of Microsoft Office Suite.
  • Experience working with the ITIL best practice framework.


Desirable:

  • Enquiring mind and interest in technology with a willingness to learn and identify new ways of working while managing change to improve delivery.
  • Good interpersonal skills and problem-solving techniques.
  • Experience with Microsoft licensing.
  • Customer focus with the skills to build and maintain rapport with stakeholders and business partners both internally and externally.



If this looks like something of interest please apply below