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Helpdesk Administrator

7 months ago

Bristol, United Kingdom Thrive Full time

Are you an Administrator with good customer services skills looking for a new exciting role

This Engineering Maintenance company specialise in Mechanical, Electrical and Building Maintenance across the south of England and are recruiting due to continued growth within their business.

As Systems Administrator you will work closely with the Helpdesk team to ensure jobs that are called in are allocated to the correct engineer or sub contractor and completed on time and within the SLA agreement with the client.

Main Duties: All items listed below and not limited to
- Following Any Instruction from Helpdesk Manager

Book & Schedule all Works & Engineers

Input Leads, Tasks & Quotations

Organise Documentation

Approve Job Cards Whilst Monitoring Vehicle Tracker Data

Progress Jobs to Invoice Stage

Complete Ownership of Engineers Throughout their Working Day

Open New Projects

Manage all Data Input on Customer Portals

Complete Paperwork for Every Project i.e. Gas & Electrical Certification

Complete Client Engagement - Before, During & Post

Key client ownership

Follow Pre Written Scripts & Procedures

Manage all Projects to Include Correct Costs, Cost Centres, Variations & Completion Documentation

Contractor Works Orders

Purchase Orders

Answer Phone, Action where Applicable & Relay Messages Accordingly

Other Qualities & Requirements:

- Previous FM/Helpdesk experience desirable
- Smart Appearance
- Good telephone manner
- Punctual
- Excellent verbal and written communication skills
- Excellent Customer Service skills
- Competent in the use of all Microsoft Office programs
- Able to prioritise work whilst working under pressure
- Flexibility with hours of work to cope with work demands
- Able to work on own initiative and as part of a team.
- Committed to ongoing personal development/training

For further information on the role and the company you would be working for please APPLY NOW or get in touch with Gary Cornes for a confidential chat

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Administration: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

Reference ID: HELPADM23