Helpdesk Administrator
3 months ago
Are you an Administrator with good customer services skills looking for a new exciting role
This Engineering Maintenance company specialise in Mechanical, Electrical and Building Maintenance across the south of England and are recruiting due to continued growth within their business.
As Systems Administrator you will work closely with the Helpdesk team to ensure jobs that are called in are allocated to the correct engineer or sub contractor and completed on time and within the SLA agreement with the client.
Main Duties: All items listed below and not limited to
- Following Any Instruction from Helpdesk Manager
Book & Schedule all Works & Engineers
Input Leads, Tasks & Quotations
Organise Documentation
Approve Job Cards Whilst Monitoring Vehicle Tracker Data
Progress Jobs to Invoice Stage
Complete Ownership of Engineers Throughout their Working Day
Open New Projects
Manage all Data Input on Customer Portals
Complete Paperwork for Every Project i.e. Gas & Electrical Certification
Complete Client Engagement - Before, During & Post
Key client ownership
Follow Pre Written Scripts & Procedures
Manage all Projects to Include Correct Costs, Cost Centres, Variations & Completion Documentation
Contractor Works Orders
Purchase Orders
Answer Phone, Action where Applicable & Relay Messages Accordingly
Other Qualities & Requirements:
- Previous FM/Helpdesk experience desirable
- Smart Appearance
- Good telephone manner
- Punctual
- Excellent verbal and written communication skills
- Excellent Customer Service skills
- Competent in the use of all Microsoft Office programs
- Able to prioritise work whilst working under pressure
- Flexibility with hours of work to cope with work demands
- Able to work on own initiative and as part of a team.
- Committed to ongoing personal development/training
For further information on the role and the company you would be working for please APPLY NOW or get in touch with Gary Cornes for a confidential chat
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£25,000.00 per year
**Benefits**:
- Company pension
- Free parking
- Life insurance
- On-site parking
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Administration: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
Reference ID: HELPADM23
-
Helpdesk Administrator
3 months ago
Bristol, United Kingdom Masters Facilities Services Full time'''Job Summary''' We are seeking a Helpdesk administrator to join our team. As the Helpdesk Administrator, you will be responsible for overseeing the daily operations of our helpdesk. Your role will involve managing and resolving day to day issues, providing excellent customer service, and ensuring the smooth running of your team of...
-
Facilities Helpdesk Administrator
4 months ago
Bristol, United Kingdom paretofm Full timeFacilities Helpdesk Administrator **Salary**: £24,000 **Location**: Remote (Bristol area) Pareto are currently looking for a Helpdesk Administrator to join us on a Full time basis to be based in Central London. **Responsibilities to include but not limited to**: - Actively monitoring open jobs including chasing engineers for updates and allocating jobs...
-
Helpdesk Administrator
3 months ago
Bristol, United Kingdom Lynx Employment Services Ltd Full timeWe are recruiting on behalf of our client, who is looking to recruit a Helpdesk Administrator in the Bristol area. Duties of the role include: - Assisting with raising/closing tasks on the CAFM system - Scheduling work on the calendars - Raising orders on Oracle - Liaising with site teams/engineers, increased workload/bulk tasks - Any other relevant duties...
-
Helpdesk Systems Administrator
3 months ago
Bristol, United Kingdom Shield Services Group Ltd Full timeShield Mechanical, Electrical & Facilities services has grown steadily over the past few years and has constantly adapted to meet the demands and changing practises of the sectors we work with. However, some things have never changed and we believe that our success is based upon our original core principle of exceptional customer care. We feel honoured to...
-
Facilities Helpdesk Administrator
4 months ago
Bristol, United Kingdom Loungers Ltd Full time**Helpdesk Administrator - in a nutshell** Reporting to the Helpdesk Manager, you will be the first point of contact for site maintenance jobs, resolving simple issues and escalating the more complex ones to the relevant parties. Your role is key to ensuring that our sites across our three brands; Brightside, Cosy Club and Lounge trade safely and legally...
-
Customer Helpdesk Advisor
4 months ago
Bristol, United Kingdom Resolve Recruitment Services Full time**Customer Helpdesk Advisor, Central Bristol** Resolve Recruitment are proud to be working with a rapidly expanding and reputable technology company offering its clients a broad range of business tools/solutions to improve internal processes including staff management, audits and much more. Due to this expansion, they now seek a number of Customer Helpdesk...
-
Helpdesk Team Supervisor
4 months ago
Bristol, United Kingdom Brunelcare Full timeThe Digital Services Team comprises 10 roles split into 2 key areas: Business Systems & Reporting and Infrastructure & Services. The Helpdesk Team Supervisor sits within Infrastructure & Services, managing two Helpdesk Advisors and working closely with the Infrastructure Officer to ensure colleagues receive a positive and proactive service, linking in with...
-
Facilities Helpdesk Administrator
3 months ago
Bristol, United Kingdom Lancer Scott Full timeLancer Scott is a major privately-owned Built environment construction, development and property maintenance company in the UK. We are looking to recruit a dedicated Helpdesk Administrator to work 5 days per week from our Bristol office, BS1. The role is 40 hours per week 8.00am to 17:00. Lancer Scott offer a freshly designed office just off from Queen...
-
Helpdesk Coordinator
2 weeks ago
Bristol, Bristol, United Kingdom BAM Construct & Ventures UK Full timeAbout the RoleWe are seeking a highly organized and communicative Helpdesk Operator to join our team at BAM Construct & Ventures UK. As a Helpdesk Operator, you will be the primary point of contact for our clients, providing exceptional customer service and support.Key ResponsibilitiesIssue tasks to site teams and monitor each task through to...
-
Helpdesk Coordinator
2 weeks ago
Bristol, Bristol, United Kingdom BAM Construct & Ventures UK Full timeAbout the RoleWe are seeking a highly organized and communicative Helpdesk Operator to join our team at BAM Construct & Ventures UK. As a Helpdesk Operator, you will be the primary point of contact for our clients, providing exceptional customer service and support.Key ResponsibilitiesIssue tasks to site teams and monitor each task through to...
-
Helpdesk Operative
3 months ago
Bristol, United Kingdom Royal BAM Group Full time**Building a sustainable tomorrow** BAM FM is recruiting a Helpdesk Operator on a full time, permanent basis to support school & commercial projects in the South West but based at Blaise High School, Bristol. **37.5 hours per week, 52 weeks a year. Start between 7.30am and 9am. End between 4.30pm and 6pm. Early, middle and late shift totaling 7.5 working...
-
Helpdesk Operator
3 months ago
Bristol, United Kingdom BAM UK & Ireland Full time**Building a sustainable tomorrow** BAM FM is recruiting a Helpdesk Operator on a full time, permanent basis to support school & commercial projects in the South West but based at Blaise High School, Bristol. **37.5 hours per week, 52 weeks a year. Start between 7.30am and 9am. End between 4.30pm and 6pm. Early, middle and late shift totaling 7.5 working...
-
Customer Service Representative
3 months ago
Bristol, United Kingdom Bouygues Energies & Services UK Full time**Customer Service Representative (Helpdesk) - Nights**: Bouygues Energies & Services Solutions - Bristol Bouygues Energies and Services has an exciting opportunity for a Customer Service Representative (Helpdesk) - Nights to join our Helpdesk team at Southmead Hospital in Bristol. This is a full-time permanent position working 38.5 hours per week, 4 on 4...
-
Product Helpdesk Support
3 months ago
Bristol, United Kingdom Capita Full timeCapita Pensions Solutions are looking for a Product Helpdesk Support to join their Product Support team. You will be sat in a small support team so you really will get a variety of work and exposure to a variety of tasks. The role is based in Bristol City Centre close to public transport networks. **Job title**: Product Helpdesk Support **What you’ll...
-
Helpdesk Support Specialist
3 days ago
Bristol, Bristol, United Kingdom BAM Construct & Ventures UK Full timeBuilding a Sustainable TomorrowBAM Construct & Ventures UK is seeking a skilled Helpdesk Operator to join our team on a full-time, permanent basis. As a Helpdesk Operator, you will play a vital role in supporting our school and commercial projects in the South West, based at Blaise High School in Bristol.This role involves working 37.5 hours per week, 52...
-
Helpdesk Support Specialist
3 days ago
Bristol, Bristol, United Kingdom BAM Construct & Ventures UK Full timeBuilding a Sustainable TomorrowBAM Construct & Ventures UK is seeking a skilled Helpdesk Operator to join our team on a full-time, permanent basis. As a Helpdesk Operator, you will play a vital role in supporting our school and commercial projects in the South West, based at Blaise High School in Bristol.This role involves working 37.5 hours per week, 52...
-
Customer Service Administrator
4 months ago
Bristol, United Kingdom Pertemps Network Group Full time**Job Description**: **Job Title** - Customer Service Administrator **Salary**: - £23,000 - £25,000 **Location**: - Yate, Bristol **Contract Type** - Fulltime, Permanent position **Hours** - Monday - Friday 8:30am - 5:00pm **Hybrid**: - 3 days in the office **Duties of Customer Service Administrator will include**: - Problem Solving - identifying the...
-
Customer Service Administrator
4 months ago
Bristol, United Kingdom Pertemps Network Group Full time**Job Description**: **Job Title** - Customer Service Administrator **Salary**: - £23,000 - £25,000 **Location**: - Yate, Bristol **Contract Type** - Fulltime, Permanent position **Hours** - Monday - Friday 8:30am - 5:00pm **Hybrid** - 3 days in the office **Duties of Customer Service Administrator will include**: - Problem Solving - identifying the...
-
Helpdesk Coordinator
4 weeks ago
Bristol, Bristol, United Kingdom BAM Construct & Ventures UK Full timeBAM Construct & Ventures UK is seeking a dedicated and organized Helpdesk Operator to provide essential administrative and operational support for our diverse portfolio of school and commercial projects across the South West region. This role offers a unique opportunity to contribute to the success of our dynamic team while ensuring seamless project...
-
Fm Central Administrator
4 months ago
Bristol, United Kingdom North Bristol NHS Trust Full timeThe main focus for the Helpdesk and Administration functions are: during the period on shift*the post holder is responsible for the day-to-day operation of the Helpdesk to North Bristol NHS Trust, and it’s employees for all specialties within Facilities Management (Estate Management, Portering Services, Domestic Services, Catering, Laundry and Waste...