Current jobs related to Helpdesk Manager - Bristol, Bristol - Hargreaves Lansdown
-
Helpdesk Consultant
5 days ago
Bristol, Bristol, United Kingdom Hargreaves Lansdown Full timeAbout the RoleWe are seeking a highly skilled and motivated Helpdesk Consultant to join our team at Hargreaves Lansdown. As a Helpdesk Consultant, you will be the first point of contact for our clients, providing exceptional support and guidance on our investments, products, and services.Key ResponsibilitiesProvide tailored, professional, and empathetic...
-
Helpdesk Consultant
5 days ago
Bristol, Bristol, United Kingdom Hargreaves Lansdown Full timeAbout the RoleWe are seeking a highly skilled and motivated Helpdesk Consultant to join our team at Hargreaves Lansdown. As a Helpdesk Consultant, you will be the first point of contact for our clients, providing exceptional support and guidance on our investments, products, and services.Key ResponsibilitiesProvide tailored, professional, and empathetic...
-
Helpdesk Consultant
1 week ago
Bristol, Bristol, United Kingdom Hargreaves Lansdown Full timeAbout the RoleWe are seeking a highly skilled and motivated Helpdesk Consultant to join our team at Hargreaves Lansdown. As a Helpdesk Consultant, you will be the first point of contact for our clients, providing exceptional support and guidance on our investments, products, and services.Key ResponsibilitiesProvide tailored, professional, and empathetic...
-
Helpdesk Consultant
1 week ago
Bristol, Bristol, United Kingdom Hargreaves Lansdown Full timeAbout the RoleWe are seeking a highly skilled and motivated Helpdesk Consultant to join our team at Hargreaves Lansdown. As a Helpdesk Consultant, you will be the first point of contact for our clients, providing exceptional support and guidance on our investments, products, and services.Key ResponsibilitiesProvide tailored, professional, and empathetic...
-
Helpdesk Consultant
3 weeks ago
Bristol, Bristol, United Kingdom Hargreaves Lansdown Full timeAbout the RoleWe are seeking a highly skilled and motivated Helpdesk Consultant to join our team at Hargreaves Lansdown. As a Helpdesk Consultant, you will be the first point of contact for our clients, providing exceptional customer service and support through inbound calls and written correspondence.Key ResponsibilitiesProvide tailored, professional, and...
-
Helpdesk Coordinator
4 weeks ago
Bristol, Bristol, United Kingdom BAM Construct & Ventures UK Full timeBAM Construct & Ventures UK is seeking a dedicated and organized Helpdesk Operator to provide essential administrative and operational support for our diverse portfolio of school and commercial projects across the South West region. This role offers a unique opportunity to contribute to the success of our dynamic team while ensuring seamless project...
-
Helpdesk Coordinator
2 days ago
Bristol, Bristol, United Kingdom Hamilton Barnes Associates Limited Full timeJob Title: Helpdesk CoordinatorWe are seeking a highly capable Shift Team Lead to spearhead one of our client's 24x7 operations shifts in Stoke on Trent. This pivotal role involves leading a team of 24x7 Support Engineers, ensuring the seamless operation of IT infrastructure round-the-clock.Key Responsibilities:Oversee the shift operations, providing...
-
Helpdesk Coordinator
2 days ago
Bristol, Bristol, United Kingdom Hamilton Barnes Associates Limited Full timeJob Title: Helpdesk CoordinatorWe are seeking a highly capable Shift Team Lead to spearhead one of our client's 24x7 operations shifts in Stoke on Trent. This pivotal role involves leading a team of 24x7 Support Engineers, ensuring the seamless operation of IT infrastructure round-the-clock.Key Responsibilities:Oversee the shift operations, providing...
-
Helpdesk Consultant
2 weeks ago
Bristol, Bristol, United Kingdom Hargreaves Lansdown Full timeAbout the RoleWe are seeking a highly skilled Helpdesk Consultant to join our team at Hargreaves Lansdown, a leading financial services company. As a Helpdesk Consultant, you will be the first point of contact for our clients, providing exceptional support and guidance on our investment products and services.Key ResponsibilitiesProvide tailored support to...
-
Helpdesk Consultant
2 weeks ago
Bristol, Bristol, United Kingdom Hargreaves Lansdown Full timeAbout the RoleWe are seeking a highly skilled Helpdesk Consultant to join our team at Hargreaves Lansdown, a leading financial services company. As a Helpdesk Consultant, you will be the first point of contact for our clients, providing exceptional support and guidance on our investment products and services.Key ResponsibilitiesProvide tailored support to...
-
Lead IT Support Analyst
1 month ago
Bristol, Bristol, United Kingdom Priory Group Full timeLead IT Support Analyst - Technical Assistance Reference PRI94772 Location Priory Group IT Offices Priory Group Division Central Services Salary Competitive Hours 37.5 Vacancy Type Permanent - Full Time Job Advert - Division Information Joining Priory means becoming part of a remarkable organization that is at the forefront of...
-
Lead Technical Support Analyst
1 month ago
Bristol, Bristol, United Kingdom Priory Group Full timeLead Technical Support Analyst - IT Services Overview: Join an innovative organization that is at the forefront of transforming the health, social care, and education sectors. We are seeking a dedicated Lead Technical Support Analyst to enhance our IT Helpdesk team. Role Summary: This position is designed for a proactive individual who will play a...
-
Technical Operations Manager
1 week ago
Bristol, Bristol, United Kingdom Oculus Technology Solutions Full timeTechnical Operations Manager | Service Delivery LeadOculus Technology Solutions is seeking a highly skilled Technical Operations Manager to lead their technical team and oversee service delivery. As a key member of the team, you will be responsible for managing and mentoring a team of project engineers and helpdesk staff, promoting a culture of continuous...
-
Technical Operations Manager
1 week ago
Bristol, Bristol, United Kingdom Oculus Technology Solutions Full timeTechnical Operations Manager | Service Delivery LeadOculus Technology Solutions is seeking a highly skilled Technical Operations Manager to lead their technical team and oversee service delivery. As a key member of the team, you will be responsible for managing and mentoring a team of project engineers and helpdesk staff, promoting a culture of continuous...
-
Lead IT Support Analyst
1 month ago
Bristol, Bristol, United Kingdom Priory Group Full timeLead IT Support Analyst - Technical Assistance Reference PRI94772 Location Priory Group IT Offices Priory Group Division Central Services Salary Competitive Hours 37.5 Vacancy Type Permanent - Full Time Job Advert - Division Information Joining Priory means becoming part of a remarkable organization that is transforming the health,...
-
Facilities Operations Coordinator
3 weeks ago
Bristol, Bristol, United Kingdom ThriveSW Limited Full timeAre you a seasoned Contract Support Administrator or Helpdesk Coordinator looking for a new challenge? Or perhaps you have strong Admin and Customer Services skills, with experience in planning and coordinating engineers within a Facilities, Engineering, or Maintenance company?We are seeking a skilled professional to join our team at ThriveSW Limited as a...
-
Facilities Operations Coordinator
2 weeks ago
Bristol, Bristol, United Kingdom ThriveSW Limited Full timeAre you a seasoned Contract Support Administrator or Helpdesk Coordinator looking for a new challenge? Or perhaps you have strong Admin and Customer Services skills, with experience in planning and coordinating engineers within a Facilities, Engineering, or Maintenance company?We are seeking a skilled professional to join our team at ThriveSW Limited as a...
-
Facilities Operations Coordinator
2 weeks ago
Bristol, Bristol, United Kingdom ThriveSW Limited Full timeAre you a seasoned Contract Support Administrator or Helpdesk Coordinator looking for a new challenge? Or perhaps you have strong Admin and Customer Services skills, with experience in planning and coordinating engineers within a Facilities, Engineering, or Maintenance company?We are seeking a skilled professional to join our team at ThriveSW Limited as a...
-
Lead Technical Support Analyst
1 month ago
Bristol, Bristol, United Kingdom Priory Group Full timeLead Technical Support Analyst - IT Services Overview Join a dynamic and innovative organization that is transforming the landscape of health, social care, and education. We are seeking a Lead Technical Support Analyst to become an integral part of our IT Services team. Role Summary This position offers an exciting opportunity to work within our...
-
ICT Support Specialist
13 hours ago
Bristol, Bristol, United Kingdom Signature Recruitment Full timeTemporary IT Helpdesk Advisor Role in Central BristolSignature Recruitment is seeking a skilled and customer-focused IT Helpdesk Advisor to join a training provider in Central Bristol on a temporary basis. This is an excellent opportunity to work with a dynamic team and gain valuable experience in IT support.Key Responsibilities:Provide timely and effective...
Helpdesk Manager
3 months ago
Excited to grow your career?
Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.
We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you
About the role
We have an opportunity for a Helpdesk Manager to join our growing Helpdesk team. Our leading financial Helpdesk exists to give clients the confidence to make the most of their money.As a Helpdesk Manager, you will be responsible for leading and inspiring a team of Team Leaders to deliver and further develop exceptional client service. This is an exciting time to lead, coach and motivate colleagues and to oversee an effective risk and control environment.
What you'll be doing
Providing inspirational, inclusive and collaborative leadership Management of people, process/systems, resources and risk Driving the development of the service, adding ever more value for our clients Responsibility for ensuring service delivery targets are met, delegating effectively and escalating issues where appropriate Monitoring and reporting on performance and trends Overseeing and designing processes and controls, focusing on the management of risks Complying with relevant regulation and legislation Promoting an inclusive and diverse culture where learning, development and colleague engagement is a priority Supporting career progression and development opportunitiesAbout you
Outstanding leadership and communication skills; approachable, flexible and collaborative, able to motivate others and empower teams to deliver for clients Significant leadership experience within operational or client-facing environments Proven experience of managing managers to drive positive outcomes for clients, colleagues and the business Track record of managing operational and/or transformational change Ability to engage positively with colleagues at all levels Strong analytical and problem-solving skills Ability to simplify complex problems and implement innovative solutions Financial services industry background (desirable)Interview Process
This will be a one stage interview process consisting of competency based questions and an assessment task.
Working Schedule
The role is based in our Bristol head office, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. For this role we offer a hybrid flexible working pattern, with a requirement for you to be in the office 3 days a week.
Why us?
Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.
To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.
What's on offer?
Discretionary annual bonus*and annual pay review 25 days* holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday** Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Sharesave scheme - have a real stake in HL's future Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance* Health care cash plans - including optical, dental, and outpatient care Wellhub - unlimited access to fitness providers and wellness coach sessions Variety of travel to work schemes with bike storage and shower facilities Inhouse barista and deli serving subsidised coffee and sandwiches Two paid volunteering days per yeardependant on role level
** only available to select during our annual benefits window, in November each year
