Operations Assistant

2 weeks ago

Hammersmith UK, West London, United Kingdom inomed Neurocare Full time

About the Company


Leading Intraoperative Neuromonitoring Services company based in London is looking to appoint an enthusiastic and highly organised individual in a supporting role to the Operations department.

The company has a dedicated team of specialists in neuromonitoring to provide a high standard of medical services for spinal, vascular, brain, and other surgeries to the NHS and private hospitals. We are committed to delivering the highest level of patient care and surgeon satisfaction. Our philosophy is to work with integrity, accuracy, and precision, making patient safety the gold standard in healthcare.



About the Role


We are seeking a highly motivated and organised Operations Assistant to join our dynamic operations team. As a key member of our organisation, you will provide essential support and contribute to the smooth functioning of our operations department. The Operations Assistant will play a crucial role in coordinating and executing operational tasks, ensuring efficient processes, delivering exceptional customer service, and contributing to the overall success of inomed Neurocare.


To be successful in this role, you must be able to work as part of a small team, whilst independently and proactively completing tasks. Excellent organisation, efficient communication and IT skills, accuracy, and attention to detail are essential requirements for this role.



Duties include but are not limited to


  • Process Purchase Orders (PO), Sales Quotations, Sales Orders (SO), invoices and credit notes, ensuring accurate documentation and effective fulfilment of customer orders.
  • Organise deliveries and shipments, track orders and promptly resolve any issues and discrepancies.
  • Monitor office mailbox and provide exceptional customer service by promptly addressing inquiries, resolving issues, and assisting with customer needs.
  • Complete general office administration tasks such as completing forms, booking travel arrangements, booking services, and scheduling meeting rooms.
  • Serve as the main point of contact for customers, providing professional and courteous assistance.
  • Direct incoming inquiries or requests to the relevant team members or departments.
  • Assist in planning and coordinating marketing events, such as trade shows, conferences, webinars, or product launches.
  • Accurately enter data from various sources into our databases, ensuring high levels of speed and accuracy.
  • Maintain a deep understanding of our products, services, and policies to provide accurate and helpful information to customers.
  • Contribute to a positive and collaborative work environment, fostering teamwork and open communication.


Requirements for the Role


  • Bachelor’s degree


Essential


  • Prior experience in an operational role is required.
  • Proven experience in a customer service role, preferably in a fast-paced environment.
  • Excellent communication skills, both verbal and written, with a strong focus on delivering exceptional customer service.
  • Familiarity with operational tools and software systems is an advantage.
  • Excellent organisational and time management skills, with the ability to prioritise tasks effectively.
  • Proactive problem-solving skills and the ability to adapt to changing priorities.
  • Proven ability to demonstrate good judgment, prioritise tasks, and make decisions under pressure.
  • Good written and oral communications and strong interpersonal skills to deal with individuals at various levels, and on potentially sensitive matters.
  • Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Ability to work independently as well as collaboratively within a team.
  • Strong attention to detail, organisational, administrative, and planning skills.
  • Strong work ethic and a willingness to take on additional responsibilities as required.


Benefits


  • Incentive plan
  • Private healthcare insurance
  • Sick pay
  • Full training is provided



Note: The above job description is not exhaustive and may be subject to change according to the needs of the organisation.

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